Client Relationship Banker
2 weeks ago
Position Overview
The Client Relationship Banker exemplifies FirstBank's commitment to service excellence by ensuring precise and effective transaction handling, identifying and fulfilling customer requirements, and proficiently promoting banking products and services through a structured needs assessment approach.
Key Responsibilities:
- Assess customer requirements and provide suitable advice and insights when suggesting and clarifying banking products and services, adhering to established protocols, brand standards, and service expectations; direct customers to the relevant Bank associates as necessary.
- Assist clients with their transactional requests in line with established protocols, brand standards, and service expectations, including addressing both basic and complex inquiries regarding account balances, transaction details, service fees, interest rates, and more as appropriate.
- Support the Financial Center Manager by performing duties related to Teller or Teller Manager and Financial Service Representative as required.
- Establish connections with local businesses and individual clients, meeting personal and branch objectives for new accounts and teller services.
- Deliver consistent, exceptional service to all clients, embodying the FirstBank service ethos.
- Adhere to and promote safe banking practices, including compliance with relevant laws and regulations, internal controls, operational protocols, and risk management policies; follow security measures diligently.
- Maintain regular and dependable attendance.
- Execute additional responsibilities as assigned.
Education
- High school diploma or equivalent is required.
- A minimum of one year of experience is preferred, particularly in banking.
- Notary certification is preferred.
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