Client Relations Expert
2 months ago
We are seeking a dedicated Customer Service Specialist to enhance our customer satisfaction by transforming incoming inquiries into scheduled service appointments.
About Us
All American Plumbing Heating & Air has been committed to delivering exceptional service since its inception in 2001. Founded by Lamont Goldstein, our company has evolved from a small operation to a thriving team of professionals dedicated to being available for our clients whenever they need us.
Why Work With Us
- A supportive and friendly work environment
- A collaborative team atmosphere focused on delivering outstanding service
- Structured processes and coaching to facilitate your success
- Competitive compensation packages
- Opportunities for career growth
- A family-owned business that values its employees
Compensation
- Hourly wage ranging from $15.00 to $19.00
- Additional bonuses and incentives available
Employee Benefits
- Comprehensive Medical, Dental, and Vision coverage fully paid for individuals
- Training programs to enhance your skills
- Open-door communication policy
- Paid holidays and time off
- Internal promotion opportunities
- 401K plan with matching contributions
Key Responsibilities
The Customer Service Specialist will play a crucial role in ensuring customer satisfaction by converting incoming calls into service appointments. Key responsibilities include:
- Mastering the call script to communicate professionally and authentically with customers
- Engaging in training sessions for personal and professional development
- Updating and maintaining accurate customer information in our database
- Coordinating with dispatch and management
- Conducting outbound calls to our existing client base
Qualifications
- A passion for assisting customers and addressing their needs
- A pleasant phone demeanor and a good sense of humor
- A collaborative spirit and enjoyment of teamwork
- Ability to pass a background check
- Bilingual skills are a plus
- 1-2 years of relevant experience in customer service
- Authorization to work in the U.S. is required
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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