Customer Service Representative

6 days ago

Honolulu, Hawaii, United States Diamond Parking Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Diamond Parking. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all customers.

Key Responsibilities:

  • Customer Service: Provide a courteous and professional relationship with all customers, vendors, co-workers, and managers.
  • Cash Handling: Properly collect, record, and deposit in the designated bank all monies or cash equivalents and accompanying documentation at the end of each shift.
  • Administrative Tasks: Accurately complete and submit all required paperwork for each shift, including vehicles in and out, if applicable.
  • Dispatching: Accurately dispatch drivers to airport terminals, if applicable.
  • Maintenance: Report any maintenance required, such as potholes, missing or broken signage, or other hazards, or any vehicles meeting impound criteria to supervisor, if applicable.
  • Communication: Alert supervisor to any and all unusual circumstances at the facility.
  • Facility Maintenance: Maintain a clean booth, station, or location, ensuring that trash and debris are cleared from the location throughout the day.
  • Appearance: Maintain a neat, professional appearance at all times. While on the job, wear the designated uniform, if required, and display identification badge.
  • Attendance: Regular, consistent attendance during scheduled work hours and the ability to work overtime if requested.
  • Visibility: With the exception of scheduled legal rest and meal breaks, remain visible to tenants and guests to greet and provide information to guests.

Requirements:

  • Education: High school diploma, or General Education Degree (GED), or one to three months related experience or training desirable.
  • Experience: An equivalent combination of education and experience is acceptable.
  • Licenses: Valid state-issued driver's license and proof of insurance card.
  • Language Skills: Able to read, write, and comprehend simple instructions, short correspondence, and memos in English.
  • Mathematical Skills: Able to add, subtract, multiply, and divide, using whole numbers, to compute costs of parking and make change.
  • Reasoning Ability: Able to apply common sense when performing duties and following written and oral instructions.

Work Environment:

Frequent exposure to wet and/or humid conditions, fumes, or airborne particles and outside weather conditions. The work environment noise level is usually moderate and occasionally loud.

Other:

Able to transfer/relocate to another facility/location without notice at any time.

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