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Customer Service Representative

2 months ago

Honolulu, Hawaii, United States The Boyd Group Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Boyd Group.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service, managing working relationships with customers and insurance companies, and providing administrative support for the repair facility team.

Key Responsibilities:
  • Customer Service: Ensure consistent execution of our customer service standards, providing a positive experience for all customers.
  • Scheduling: Schedule appointments for vehicle repair using our repair management system, ensuring timely retrieval of insurance assignments and obtaining necessary repair authorization documentation.
  • Repair Order Management: Prepare repair orders, including quality control checklists, work orders, and parts lists, to ensure accurate and efficient repair processes.
  • Communication: Record all communication with customers or insurance partners during the repair process, using our repair management system to ensure accurate and timely updates.
  • Rental Management: Confirm car rental information and update our rental management system to ensure accurate and efficient rental processes.
Requirements:
  • Education: High School Diploma or equivalent.
  • Experience: Minimum 1 year of experience in a similar role, such as administration or customer service.
  • Skills: Strong attention to detail, ability to multitask, and excellent communication skills.
Benefits:
  • Competitive Pay: We offer a competitive hourly rate.
  • Benefits Package: Medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

We are an equal opportunity employer committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.