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Customer Service Representative

3 months ago

Honolulu, Hawaii, United States Ethosvet Full time

Ethos Veterinary Health

Customer Service Representative

Client Care - Honolulu, HI - Full Time

Veterinary Emergency
Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy.

At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands.

About the Role:

The Customer Service Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. Part-time would entail 2-3 shifts per week.

As the Customer Service Representative, your responsibilities and duties would include:

Welcome our clients in a friendly, helpful, and compassionate manner

Prepare and review documents and medical records accurately and completely

Educate and advise clients regarding Veterinary Specialty Hospital services and practices

Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all time.

Process admissions and discharges accurately; schedule follow up appointments as necessary

Process invoices and payments accurately

Update and maintain client/pet records and files in accordance with hospital legal requirements

Assist with other administrative duties such as scanning, faxing, emailing, for example

About You:

Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others

Have a fundamental knowledge of windows-based computer programs

Proven effective communication and the ability to multitask and prioritize

Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Enjoy providing exceptional customer service

Benefits of Working at Veterinary Emergency
Referral Center of Hawaii:

Benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program, paid time off, and uniforms.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Estimated Salary: $20 to $28 per hour based on qualifications.