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Customer Service Representative

2 months ago

Honolulu, Hawaii, United States Datamatics Global Services Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Datamatics Global Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide customer call support and respond to customer inquiries on energy efficiency and conservation programs.
  • Work with the team to process customer rebate applications and provide quality control reviews.
  • Educate customers about the importance of energy efficiency and conservation and how to implement efficiency practices.
  • Maintain productive relationships with internal and external clients.
  • Assist with weekly administrative duties.
  • Work collaboratively with the program team to identify opportunities for enhancements to current processes.
  • Create reports summarizing operations data.
Requirements
  • Bachelor's degree or equivalent industry experience.
  • A minimum of two years working in a call center environment with external customers.
  • Proven track record working in a team environment.
  • Must be able to communicate well over the phone with customers and problem solve.
  • 2 to 3 years of experience with MS Office, including Word, PowerPoint, and Outlook with emphasis on Excel.
  • Accurate typing skills with a minimum of 40 wpm.
  • Excellent organizational, verbal, and written communication skills.
  • Ability to multitask and prioritize work in a self-directed capacity.
  • Must have attention to detail regarding quality control practices processing and ensuring accuracy with customer records.
We Value
  • Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.
  • Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.
  • Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.
  • A general understanding of residential and commercial property maintenance.
  • Technical aptitude and a history of working with contractors, is a plus.
  • Strong communication skills, both written and verbal.
  • Prior experience in Project/Client Management, is a plus.
  • Experience working with Salesforce is also a plus.
  • Prior background in Energy Efficiency is a plus.
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