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Customer Service Representative

2 months ago

Honolulu, Hawaii, United States University of Hawai`i Federal Credit Union Full time
{"title": "Call Center Representative", "description": "Make a Difference in Our Community

At University of Hawai`i Federal Credit Union, we're committed to providing exceptional service to our members. As a Call Center Representative, you'll play a vital role in helping us achieve this goal.

Key Responsibilities:
  • Answer member calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied members, offering patient assistance and support.
  • Process transactions and perform service requests efficiently.
  • Navigate through various applications to provide member assistance.
  • Guide callers through troubleshooting and provide solutions.
Requirements:
  • High school diploma or GED required.
  • One to two years of member/customer service experience.
  • Basic understanding of MS Office desired.
  • Excellent customer service, interpersonal, and mathematical skills.
What We Offer:
  • Competitive pay and comprehensive benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.

We're looking for a motivated and customer-focused individual to join our team. If you're passionate about providing exceptional service and making a difference in our community, we encourage you to apply.

", "lang_code": "en-US"}