Customer Service Representative
5 days ago
At University of Hawai`i Federal Credit Union, we're committed to providing exceptional service to our members. As a Call Center Representative, you'll play a vital role in helping us achieve this goal.
Key Responsibilities:- Take member calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied members, offering patient assistance and support.
- Accurately and efficiently process transactions, and efficiently perform service requests.
- Accurately and efficiently navigate through various applications to provide member assistance.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Completes and files regulatory reporting requirements.
- Cross-sells various products and services to members.
- Opens various member accounts and assist members in completing and submitting loan applications.
- Conducts group presentations on UH and community college campuses or other locations.
- High school diploma or GED is required.
- One to two years member/customer service experience.
- Experience in public speaking or group settings.
- Proficient in credit union's core system.
- Excellent customer service, interpersonal, and mathematical skills.
- Able to work in a fast-paced environment.
- Ability to frequently convey detailed or important instructions accurately and efficiently.
- Able to handle stressful situations.
- Excellent verbal and written communication skills.
Air-conditioned, smoke-free office setting. Scheduled attendance requirements may change due to business needs. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
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