Service Operations Manager

6 days ago


Carlsbad, New Mexico, United States Tate Branch Autoplex Carlsbad Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to join our team at Tate Branch Autoplex Carlsbad. As a key member of our service department, you will be responsible for delivering exceptional customer service, managing daily operations, and driving business growth.

Key Responsibilities
  • Customer Service: Assist customers in servicing, repairing, and explaining each service needed, ensuring a positive experience and building strong relationships.
  • Service Operations: Understand customer needs, match requirements to various service options, and stay up-to-date on new products, features, and accessories.
  • Team Management: Hire, supervise, and monitor the performance of service department personnel, ensuring excellent customer service and high-quality workmanship.
  • Business Development: Craft goals and objectives for the department, including an annual operating budget and marketing plan to promote new business.
  • Quality Control: Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Requirements
  • A minimum of 3 years of experience as a service manager.
  • Strong focus on providing excellent customer service.
  • High school diploma or higher education.
  • Clean driving record and valid driver's license.
  • Driven personality, eager to improve, and able to work within and support internal teams.
What We Offer
  • Competitive pay and bonus structure.
  • Flexible working hours.
  • Comprehensive health insurance (medical, dental, vision).
  • PTO and sick leave.
  • 401(K) retirement plan.
  • Ongoing training and development opportunities.
  • Employee discounts.


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