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Assistant Manager

2 months ago

Carlsbad, New Mexico, United States Vibe Restaurants Full time
Job Summary

The Assistant Manager plays a crucial role in ensuring the success of a single unit or multi-unit store by supporting the General Manager in delivering exceptional customer experiences. This involves managing daily operations, financial controls, people development, customer service, and compliance across all shifts.

Key Responsibilities
  1. We Deliver Exceptional Customer Experiences
  • Directs efficient and accurate preparation of products for prompt customer delivery within established guidelines.
  • Provides production direction to crew in a clear, concise, and positive way, coaching others to lead operations.
  • Sets an example for crew by working hard to implement shift standards.
  • Identifies and resolves bottlenecks in operations to improve customer service.
  • Monitors operational programs, processes, and metrics to identify store issues and involves management in resolving challenges.
We Foster a Positive Work Environment
  • Motivates and directs crew members to exceed customer expectations with food and friendly service in clean surroundings.
  • Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback.
  • Works with crew to act on customer feedback and resolves complaints using a timely, friendly, and professional manner.
  • Directs crew to take pride in delivering our customer promise and brand delivery standards.
We Develop and Retain Talent
  • Supervises and trains crew members on crew stations, LC/VR products, processes, and policies.
  • Delegates work to crew members in a way that encourages teamwork to ensure store operations meet standards.
  • Coaches crew members on crew stations and makes them feel their contributions are valuable.
  • Sets challenging goals for self and crew, provides timely performance feedback, and ensures accountability.
We Drive Business Results
  • Assumes full responsibility for store profit and loss management by implementing market strategies, following cash control policies, maintaining inventory, managing labor, and applying financial reporting to enhance store results.
  • Coaches team to effectively increase sales, upselling, focusing on traffic, volume, and tickets.
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew.
We Ensure Compliance
  • Ensures compliance with government regulations, food safety, LCE/Vibe security policy, operations, and LCE/Vibe policies and procedures relating to all activities across all shifts.
  • Supervises crew members to maintain LCE store and equipment cleanliness and sanitation standards.
  • Takes initiative to immediately act on violations of safety, sanitation, or security policies by reporting violations to Operations Coach.
Requirements
  • Must be 18 years of age.
  • High school diploma or equivalent.
  • Demonstration of leadership skills.
  • English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
  • Proficient math skills.
  • Completed or willing to complete LCE/Vibe management certifications.
  • Completion or willing to complete Anti-Harassment training.