Client Relations Coordinator

2 weeks ago


Collinsville, Illinois, United States Rollins Full time

Customer Service Specialist

Job Category: Customer Service

Requisition Number: CUSTO025254

Job Overview:

The Customer Service Specialist plays a crucial role in fostering a collaborative environment, working closely with management, business partners, and relevant authorities.

Key Responsibilities:

  • Oversee daily operations and staff management to ensure a safe and efficient customer experience while meeting operational and financial goals.
  • Provide leadership and support to all team members, ensuring the company remains the preferred choice for ground handling services.
  • Manage station operations, prioritizing safety and compliance with established metrics and Service Level Agreements.
  • Maintain and enhance the financial performance of the station while excelling in operational efficiency.
  • Build and sustain client relationships to ensure contract retention and satisfaction.
  • Develop and implement strategies and processes that positively impact company profitability.
  • Achieve monthly performance metrics and adhere to all Service Level Agreements.
  • Identify and pursue new business opportunities.
  • Recruit, interview, train, and onboard new employees as necessary.
  • Plan and enhance Airport Customer Service functions, including Passenger and Baggage Services.
  • Proactively identify and resolve service and operational challenges with a focus on safety and performance.
  • Effectively allocate resources to support Customer Service and On-Time Performance in a cost-effective manner.
  • Establish and maintain professional relationships with unions, addressing local disputes to prevent escalation.

Education and Experience:

Associates degree or higher is preferred; a high school diploma may be acceptable with four years of relevant industry experience. A minimum of three years of successful management experience in the aviation or airline industry is required.

General Qualifications:

  • Must be eligible to work in Canada.
  • Ability to pass background checks and maintain necessary credentials.
  • Valid driver's license with a safe driving record.

Skills Required:

  • Advanced customer service and communication skills.
  • Strong problem-solving and self-management abilities.
  • Dedication to achieving goals and making a positive impact.

Benefits:

We offer a competitive hourly wage, comprehensive benefits package, and opportunities for professional growth within a stable and expanding organization.



  • Collinsville, Illinois, United States Advantage Home Care Full time

    We are seeking committed and meticulous individuals who excel in a lively and fast-moving environment. If you are a collaborative team member eager to learn new skills and deliver exceptional client service, this position is ideal for you.BenefitsEarned Time OffMedical, Dental, and Life Insurance BenefitsWeekly PaychecksCompetitive SalaryA Fun, Dynamic, and...


  • Collinsville, Illinois, United States Oates Associates Full time

    Marketing Coordinator Oates Associates is a fully employee-owned civil and structural engineering firm dedicated to improving our community. Our team focuses on designing solutions that have a positive impact on our region, ranging from transportation to building infrastructure. We are seeking a marketing coordinator to enhance and support our expanding...


  • Collinsville, Illinois, United States Oates Associates Full time

    Position OverviewOates Associates, a fully employee-owned civil and structural engineering firm, is dedicated to improving our community through innovative design solutions. We are seeking a Marketing Specialist to join our dynamic team.Job ResponsibilitiesDevelop and produce proposals across various sectors, including writing and editing.Create project...


  • Collinsville, Illinois, United States Woods Basement Systems Inc Full time

    Position OverviewROLE SUMMARY:As the Inventory and Maintenance Coordinator at Woods Basement Systems Inc, you will play a crucial role in managing the inventory of products, tools, and grounds across various sites. Collaborating closely with the Director of Operations, Production Managers, and Foremen, you will address and resolve challenges encountered on...


  • Collinsville, Illinois, United States Radiant Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Electrical Engineering Project Manager to join our team at Radiant Technologies. As a key member of our project management team, you will be responsible for leading electrical engineering projects from start to finish, ensuring they are delivered on time, within budget, and to the highest quality...

  • Test Engineer

    2 days ago


    Collinsville, Illinois, United States Velocity Ventures Full time

    We are seeking a dedicated Test Engineer to join our team at Velocity Ventures. As a leading company in the industry, we are committed to delivering high-quality products and services to our clients.The successful candidate will be responsible for planning, executing, and documenting electrical tests and validations in close coordination with internal...


  • Collinsville, Illinois, United States IL Dept of Children and Family Services Full time

    Job SummaryThe Illinois Department of Children and Family Services is seeking a highly organized and results-driven professional to serve as Area Administrator of Child Protection Services. This role will oversee Investigations Team Supervisors responsible for investigating allegations of child abuse and neglect. The successful candidate will provide input...

  • Marketing Specialist

    2 weeks ago


    Collinsville, Illinois, United States Oates Associates Full time

    Position OverviewOates Associates is a 100% employee-owned civil and structural engineering firm dedicated to improving our community. Our team focuses on designing solutions that have a positive impact on our region.We are seeking a Marketing Coordinator to enhance and support our expanding team.Key ResponsibilitiesDevelop proposals across various sectors,...


  • Collinsville, Illinois, United States Volkert Inc Full time

    Position OverviewAre you ready to pave the way for a sustainable future? At Volkert, an employee-owned firm recognized among the Top 100 design companies, we are dedicated to delivering innovative solutions that enhance infrastructure, environmental stewardship, and natural resource management.We are seeking a seasoned Right of Way Electric Project Manager...


  • Collinsville, Illinois, United States Redmon Insurance Agency Full time

    Job OverviewThis is a remarkable opportunity to become part of a thriving, family-owned insurance agency. While a P&C and life insurance license is preferred, we are open to providing training for the right candidate. If you aspire to work with a reputable and leading insurance firm, this position is for you. Our agency is dedicated to fostering employee...


  • Collinsville, Illinois, United States Oates Associates Full time

    Marketing Coordinator Oates Associates is a fully employee-owned civil and structural engineering firm dedicated to improving our community. Our team focuses on creating solutions that have a positive influence on our region, covering various aspects of infrastructure and transportation. We are seeking a marketing coordinator to enhance and support our...

  • Marketing Specialist

    2 weeks ago


    Collinsville, Illinois, United States Oates Associates Full time

    Marketing Coordinator Oates Associates is a fully employee-owned civil and structural engineering firm dedicated to improving our community. Our team focuses on designing solutions that enhance transportation and building infrastructure. We are seeking a marketing coordinator to join our expanding team. The position will initially be based in our...


  • Collinsville, Illinois, United States Soliant Full time

    Job OverviewSoliant Health is seeking a dedicated Speech Language Pathologist (SLP) to join our team in a full-time capacity. As a key member of our team, you will be responsible for providing high-quality speech therapy services to students in a school district located in Illinois.ResponsibilitiesDeliver individualized and group therapy sessions to students...


  • Collinsville, Illinois, United States Stellar Innovations Full time

    Job Summary:We are seeking a highly skilled Senior Technical Project Manager to join our team at Stellar Innovations. As a key member of our engineering team, you will be responsible for leading the planning and implementation of complex signaling and safety technology projects.Key Responsibilities:Develop and execute project plans, ensuring timely and...


  • Collinsville, Illinois, United States City of Collinsville Full time

    Job OverviewThis role involves a variety of skilled and semi-skilled tasks related to the upkeep of the City of Collinsville's agricultural property and machinery. Responsibilities include, but are not limited to, landscaping, horticulture, forestry, and maintaining recreational equipment.The position also encompasses animal care for the livestock on the...

  • Office Manager

    3 days ago


    Collinsville, Illinois, United States Bobby Simpson - State Farm Agent Full time

    About the RoleWe are seeking a highly organized and detail-oriented professional to join our team as an Office Manager. As a key member of our agency, you will play a crucial role in ensuring the smooth operation of our office and providing exceptional customer service to our clients.Key ResponsibilitiesCustomer Relationship Management: Establish and...


  • Collinsville, Illinois, United States Volkert Inc Full time

    Position OverviewAre you ready to shape the future of infrastructure?Volkert Inc. is a proud employee-owned firm recognized among the Top 100 design companies, dedicated to delivering innovative solutions that enhance sustainability, infrastructure, and natural resources. Established in 1925, we are celebrating a legacy of service to our employees, clients,...


  • Collinsville, Illinois, United States Critical Connection, inc Full time

    Job SummaryCritical Connection, inc is seeking a skilled Physical Therapist for a travel assignment in Illinois.Job ResponsibilitiesProvide high-quality physical therapy services to patients in an outpatient orthopedic setting.Conduct thorough evaluations and develop effective treatment plans to meet the unique needs of each patient.Collaborate with...


  • Collinsville, Illinois, United States AMS Retail Solutions Full time

    Position OverviewWe are seeking a dedicated Sales Account Executive to join our dynamic team at AMS Retail Solutions. This role is essential in promoting our extensive range of large home appliances within retail environments.Key Responsibilities:Engage with clients to provide expert advice on vendor products and deliver exceptional sales and support...


  • Collinsville, Illinois, United States Enterprise Bank and Trust Full time

    Job SummaryResponsible for managing day-to-day direction, instruction and guidance to the Loan Operations team members to achieve the highest quality of work and excellent customer service.Key ResponsibilitiesManage the daily operations of the department in an efficient and effective mannerMonitors workload and turn time meeting service level...