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Customer Engagement Specialist

2 months ago

Tampa, Florida, United States Simpson Strong-Tie Full time

Company Overview

Simpson Strong-Tie stands as a prominent name in the field of engineered structural connectors, software, and solutions tailored for the construction sector. Our enduring reputation as a reliable manufacturer and partner reflects our commitment to our clients and workforce.

Founded in 1956 by Barc Simpson, we adhere to 9 Principles of Business that embody our core values, fostering an inspiring workplace for our employees. Our dedicated team is united in our mission to deliver solutions that enhance the safety and strength of structures.

Position Overview

As a Retail Solutions Consultant, your primary role will involve nurturing relationships and ensuring a positive retail experience for our National Retail clients within the Tampa and West Florida region. You will play a crucial part in collaborating with branch and corporate initiatives aimed at profitably expanding our business. Your responsibilities will include establishing and maintaining strong local customer relationships, executing specific projects for National Retail clients, and achieving objectives set by the National and Regional teams.

Key Responsibilities

  • Engage with existing National Retail clients at the store level by implementing and sustaining effective marketing materials across all customer accounts, identifying suitable areas for cross-merchandising, and constructing and maintaining displays and point-of-purchase materials. (85%)
  • Collaborate with National Retail Regional Managers and other field sales personnel to ensure the successful execution of territory projects and initiatives. (10%)
  • Perform additional duties as assigned, including consistent management of customer relationship management (CRM) systems, scheduling, business planning, timely submission of expense reports, maintenance of company vehicles, and utilization of customer performance tracking tools. (5%)

Qualifications

The ideal candidate will possess the following skills and experiences:

  • Preferred Associate's degree.
  • 1-2 years of relevant experience in retail merchandising and/or sales, with a preference for National Accounts experience or business/marketing background.
  • Strong customer focus with the ability to build and maintain productive relationships.
  • Proactive mindset with the capability to identify necessary actions and take initiative.
  • Excellent organizational skills with the ability to manage multiple projects and priorities effectively.
  • Strong verbal communication skills for effective presentations in one-on-one and small group settings.
  • Proficient writing skills to convey information clearly and persuasively.
  • Attention to detail to ensure adherence to procedures and standards.
  • Basic carpentry skills and safe operation of common construction tools.
  • High level of initiative and commitment to completing assignments promptly.
  • Dependable and accountable in fulfilling commitments to colleagues and supervisors.
  • Proficient in utilizing software tools such as Outlook, Word, Excel, PowerPoint, and Internet Explorer.

Physical Requirements and Work Environment

This position requires the ability to perform essential functions in various environments, including professional office settings, customer sites, and outdoor construction areas. Reasonable accommodations may be provided for individuals with disabilities.

Travel Requirements

This role may necessitate up to 50% domestic travel.

Compensation and Benefits

The salary range for this position is $51,100 - $73,100 per year. We offer a comprehensive rewards package, including competitive compensation, quarterly bonuses or commissions, and extensive benefits for eligible full-time employees.

We are committed to equal opportunity employment, ensuring that all hiring decisions are based on merit and business needs, free from discrimination.