Client Relations Specialist
2 weeks ago
Position Title: Customer Service Representative
Location: San Diego, CA
Experience Level: Not Specified
About Us:
Join the vibrant team at Historic Tours of America, where we pride ourselves on delivering exceptional customer experiences. Our company has been a leader in providing memorable sightseeing tours for over 25 years, showcasing the rich history and culture of our beloved city.
Your Role:
As a Customer Service Representative, you will be the face of our organization, responsible for assisting guests and ensuring their visits are enjoyable and informative. Your primary duties will include:
- Providing accurate information about our sightseeing tours.
- Guiding customers to the appropriate trolley stops and ticket booths.
- Managing guest lines and organizing tour departures to maintain schedule efficiency.
What We Offer:
We are currently conducting interviews for our comprehensive paid training program, designed to equip you with the skills necessary to excel in this role. We welcome candidates who are passionate about helping others and have a genuine interest in our city’s history.
Key Responsibilities:
- Assist guests with boarding and exiting the trolley.
- Handle cash and credit transactions accurately.
- Maintain a professional demeanor while managing challenging situations.
- Work independently and collaboratively to meet guest needs.
Qualifications:
While prior experience is beneficial, it is not mandatory as we provide thorough training. Ideal candidates will possess:
- A high school diploma or equivalent.
- Strong communication skills in English.
- The ability to work flexible hours, including weekends and holidays.
- Physical capability to lift up to 50 pounds and stand for extended periods.
Benefits:
We value our employees and offer a range of benefits, including:
- Paid vacation and sick time.
- 401K plan with company matching (eligibility requirements apply).
- Flexible scheduling options.
- A dynamic work environment with recognition and awards.
- Discounts at retail locations and complimentary admission to all company attractions.
Note: Successful candidates will be required to undergo a background check.
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