Strategic Growth Advocate

5 days ago

Orlando, Florida, United States OneRail Full time
About the Role

We are seeking a Strategic Growth Partner to join our Customer Growth & Experience team at OneRail. The successful candidate will be responsible for ensuring long-term growth and value creation for our key enterprise clients by aligning their strategic goals with our capabilities.

Responsibilities
  • Relationship Development:
    • Cultivate and maintain deep, long-term partnerships with senior stakeholders across the customer's organization, serving as the primary point of contact for strategic initiatives and a trusted advisor to leadership.
    • Act as a daily liaison embedded within the customer's operations, attending meetings and being actively involved in strategic planning and decision-making.
    • Foster collaboration across multiple departments and business units to ensure holistic alignment with customer goals and OneRail's value proposition.
  • Strategic Alignment & Customization:
    • Identify and map the intersection of customer goals and OneRail's offerings, both current and future, to create and refine customer-centric solutions that drive efficiency and long-term growth.
    • Translate the customer's strategic direction into actionable initiatives, prioritizing objectives based on impact, feasibility, and alignment with OneRail's capabilities.
    • Understand the customer's competitive landscape and leverage OneRail's solutions to design programs that provide a competitive advantage, optimize last-mile logistics, and support transformative initiatives.
  • Data-Driven Insight & Optimization:
    • Track, analyze, and report on program performance, identifying key performance indicators (KPIs) to gauge success, monitor trends, and propose strategies for continuous improvement.
    • Develop actionable insights and recommendations that support the customer's growth, operational efficiency, and return on investment with OneRail.
    • Regularly integrate customer feedback into product and service enhancements, ensuring OneRail's solutions evolve in alignment with customer needs and market demands.
  • Solution Design & Implementation:
    • Lead the development and presentation of customized solutions, showcasing how OneRail's offerings align with the customer's strategic initiatives.
    • Act as a change agent for the customer's transformation journey, helping them achieve competitive differentiation and operational excellence in last-mile logistics.
    • Collaborate with OneRail's product, engineering, and operations teams to ensure seamless implementation of customer-centric solutions and consistent delivery on service promises.
Qualifications and Benefits
  • Bachelor's degree in Business, Supply Chain, or a related field; MBA or Master's degree preferred.
  • 5+ years of experience in customer success, account management, or consulting in supply chain, logistics, or SaaS environments.
  • Demonstrated success in managing complex, high-value client relationships, with a proven ability to resolve customer issues and support long-term growth.
  • Exceptional interpersonal, communication, and presentation skills, with the ability to work collaboratively and strategically with all levels of an organization.
  • Strong analytical skills, with experience translating data into insights and actionable recommendations.
  • Proven experience developing and executing customized solutions based on client needs.
  • Flexibility and adaptability to operate within a dynamic, fast-paced environment.
  • $80,000 - $120,000 per year, depending on experience, with opportunities for advancement and professional growth.

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