Contractor Communications Specialist

3 days ago

Kent, Washington, United States AFB Floors, Inc. Full time
Job Title: Contractor Communications Support

We are seeking a highly organized and detail-oriented Contractor Communications Support professional to join our team at AFB Floors, Inc.

Job Summary:

The Contractor Communications Support Specialist will be responsible for coordinating and addressing issues/challenges in the daily work and job flow. This role requires exceptional organizational skills, scheduling, and a good understanding of the customer service process to ensure a seamless workflow for the company.

Key Responsibilities:
  • Coordinate and address issues/challenges in the daily work and job flow
  • Research and approve or deny additional labor requests from contractors
  • Be the main point of contact for all contractor requests from the field
  • Determine if corrective action is necessary: template updates, diagram corrections, etc.; coordinate corrections with appropriate persons
  • Partner with the Field Sales Support Team for supplemental support
  • Relay information such as work orders or other messages to and from work crews, internal staff, and customers
  • Identify and expedite emergencies, reacting quickly and calmly under a diverse set of circumstances
  • Process service orders (SO)
  • Field and log initial applicable SO requests
  • Track & update status on Service Order log
  • Confirm completion. Close out status on Service Order log
  • Process job shorts
  • Field and log initial job short in tracking log
  • Notify Director of Operations of operation errors
  • Monitor sensitive accounts for activity at the request of the Sales Team (Sales Support)
Requirements:
  • Bilingual a plus. Not required.
  • Minimum 3 years Flooring experience and knowledge PREFERRED. (Not required but preferred)
  • Minimum 2 years' experience directly related to Customer Service, Dispatching and all forms of communication media (Text, Phone, email; etc...)
  • The ability to problem solves and deliver undesirable news clear, concise and to the point
  • The ability to discuss and manage sensitive issues
  • Exceptional Microsoft Suite experience and understanding
  • Ability to multi-task and prioritize
  • Database management skills
  • Ability to analyze and solve problems
  • Ability to prepare routine administrative paperwork
  • Demonstrates strong organizational skills
  • Demonstrates robust customer service and people skills
  • Works well with a team
  • Manages time efficiently
  • Possesses solid basic math skills
  • Communicates clearly and effectively

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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