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Front Desk Representative

2 months ago

Durham, North Carolina, United States Summit Hospitality Group Full time
{"Job Title": "Front Desk Agent", "Job Type": "Full-time", "Description": "At Summit Hospitality Group, we are seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:

* Provide customer service to guests in a professional and courteous manner
* Run shift reports and journals from the Front Office System
* Prepare daily arrivals and departure reports, focusing on guest requests
* Make corrections and adjustments, and handle computer problems that may arise during the shift
* Review and correct discrepancies in the Front Office System
* Ensure complete guest satisfaction
* Complete guest registration process
* Verify and imprint guest credit cards for authorization
* Balance house bank accurately
* Assign guests rooms based on preferences and availability
* Drive revenue management by selling rooms at various rates
* Handle guest issues and concerns in a tactful manner
* Answer questions about hotel facilities and services
* Answer the telephone and book reservations
* Answer guest inquiries for local directions and events
* Recommend local area restaurants, points of interest, or transportation needs
* Maintain cleanliness of the front desk, lobby, and back office
* Follow up promptly with guest check-ins, complaints, and other requests
* Interact professionally with other departments and employees to ensure a good working relationship and hospitable atmosphere for guests
* Understand all emergency procedures for incidents, accidents, fire, safety, or criminal activity
* Participate in hotel safety committee
* Ensure quality standards for the hotel brand and Summit Hospitality Group are maintained for property, product, and people

Requirements:

* Two years of previous experience as a Front Desk Representative for a name-brand hotel chain
* Strong leadership skills
* Excellent oral and written communication skills
* Demonstrated planning and organizational ability
* Ability to prioritize and quickly change direction as needs arise
* Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
* Ability to diagnose and repair simple computer problems
* Exceptional knowledge in accounting operations, including A/R and A/P
* Skilled in math and able to operate a 10-key by touch

Work Environment:

* Flexible work schedule, including weekends
* Ability to lift 50 pounds
* Valid driver's license
* Sitting, standing, reaching, and bending for extended periods of time

Salary Description:

$15-$17
"}