Front Desk Representative

23 hours ago


Durham, North Carolina, United States AccorHotel Full time
Job Title: Front Desk Agent

At 21c Museum Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the face and voice of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Respond to guest inquiries and requests in a professional and courteous manner.
  • Check guests in and out, ensuring accurate and timely processing of transactions.
  • Coordinate guest experiences prior to arrival, including room assignments and special requests.
  • Process cash transactions and maintain accurate records.
  • Provide information and assistance to guests regarding hotel services and amenities.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of standard cash handling procedures and computerized cash register systems.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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