Front Desk Representative

4 weeks ago


Durham, North Carolina, United States Shaner Hotel Group Full time
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Durham Marriott City Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.

Key Responsibilities
Provide superior guest services, including check-in and check-out, and respond to guest inquiries in a friendly and professional manner.
Process all payments according to established hotel requirements and maintain accurate records.
Resolve discrepancies on the room status report with Housekeeping and ensure accurate room inventory.
Generate, print, and distribute daily reports to designated departments/personnel.
Perform other duties as assigned by management.

Requirements
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

About Us
Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the US and abroad. We offer a range of services for investors, hotel owners, and brands, including hotel development, design, and revenue management.

About the Team
Our team at the Durham Marriott City Center is dedicated to providing exceptional guest service and ensuring a memorable stay for our guests. We are connected to the Durham Convention Center and adjacent to the Carolina Theatre, making us an ideal location for business and leisure travelers alike.

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