Front Desk Associate

3 days ago


Durham, North Carolina, United States Dimension Hospitality Full time
Job Title: Guest Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Dimension Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities:

  • Greet and register guests, assigning rooms and providing key cards and instructions as needed.
  • Answer guest inquiries and provide information on hotel services, local attractions, and amenities.
  • Manage guest accounts, including computing bills, collecting payments, and making changes as necessary.
  • Process and transmit messages, including mail and messages, using hotel equipment.
  • Understand and enforce hotel credit policies, ensuring accurate accounting and deposits.
  • Take the initiative to greet guests warmly and provide exceptional customer service.
  • In a lead capacity, take responsibility for assigned employees, assigning work and ensuring proper performance.

Requirements:

  • High School Diploma or equivalent.
  • Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.

Salary: $14.00 per hour


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