Front Desk Representative

23 hours ago


Gatlinburg, Tennessee, United States EXPLORIA RESORTS Full time
Front Desk Agent

Are you passionate about delivering exceptional guest experiences? We're seeking a skilled Front Desk Agent to join our team at Gatlinburg Town Square by Exploria Resorts. In this role, you'll be responsible for providing top-notch service to our guests, handling tour registrations, and assisting with premium gifting.

Key Responsibilities:
  • Assist guests with tour registrations and provide accurate information.
  • Enter data into our system with precision and attention to detail.
  • Handle premium inventory for gifting, including pre-paid cards, vouchers, and certificates.
  • Respond to guest requests promptly and promote our resort's services and amenities.
  • Resolve minor guest complaints to their satisfaction.
Requirements:
  • High School diploma or equivalent and some customer service experience preferred.
  • Bilingual in English and Spanish is highly preferred.
  • Strong computer skills and customer service skills are essential.
  • Ability to work well in fast-paced, high-pressure situations.
  • Must be effective in handling problems and communicating with team members and guests.
What We Offer:

As a Front Desk Agent at Exploria Resorts, you'll enjoy a competitive benefits package, including health insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability coverage, 401(k), paid time off, and more. We're committed to providing our employees with opportunities for growth and development.



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