Customer Engagement Specialist

1 week ago


Apopka, Florida, United States Retro Fitness Full time
Position Title:

Member Experience Associate

About the Role and Organization:
At Retro Fitness, we are dedicated to fostering a genuine, straightforward, and inclusive environment that supports our community in achieving their fitness goals. As a Member Experience Associate, you play a crucial role in ensuring that our members receive exceptional service and have access to high-quality facilities, thereby creating a welcoming and authentic atmosphere.

Key Responsibilities:
  • Be punctual and adhere to your scheduled shifts
  • Arrive in the appropriate uniform: approved shirt, khaki or black athletic pants, and sneakers, maintaining a well-groomed appearance
  • Consistently aim to exceed customer expectations
  • Engage with members through eye contact, genuine smiles, and enthusiastic communication
  • Exhibit attentiveness and courtesy towards customers
  • Maintain a sense of urgency in assisting members
  • Uphold a positive and energetic attitude
  • Demonstrate clear, professional, and proactive communication skills when necessary
  • Prior experience in sales, retail, or hospitality is beneficial
  • Active CPR/AED certification is a plus
Job Duties:
  • Welcome and check-in members upon their arrival
  • Effectively resolve customer concerns
  • Promote and sell memberships, retail products, and merchandise
  • Follow up promptly with potential customers
  • Ensure a safe and clean environment for both members and staff
  • Perform opening and closing duties as scheduled
  • Comply with company policies, procedures, and standards
  • Be available to work shifts that may start as early as 5 am and end as late as 10 pm
Compensation: $11.00 per hour

Retro Fitness operates over 120 established gyms or gyms in development across the United States, offering a variety of fitness options all under one roof. From traditional strength and cardio workouts to personalized training programs, Retro Fitness caters to a diverse audience. Our gyms feature top-tier equipment and services, including the Retro Blends Smoothie Bar, ensuring that members feel fulfilled and revitalized.

Under the guidance of our new CEO, Andrew Alfano, Retro Fitness is poised for growth in a dynamic environment with an innovative strategic direction. We invite you to be part of this exciting journey.

Note: This franchise operates independently and is managed by a franchisee. All hiring decisions are the responsibility of the franchise management.

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