Member Engagement Specialist

2 weeks ago


Apopka, Florida, United States Retro Fitness Full time
Position Title:

Member Engagement Specialist

Job Overview:

At Retro Fitness, our commitment to authenticity is encapsulated in our motto, "Get Real," which reflects our straightforward and approachable method of assisting our community in reaching their fitness aspirations.

The Member Engagement Specialist is responsible for ensuring that members experience top-notch service and facilities while fostering a genuine and inviting environment.

Work Schedule:
*Opening shifts are specifically: Monday - Friday starting at 5am; Weekends starting at 7am*

Key Responsibilities:
  • Adhere to your scheduled shifts and ensure punctuality.
  • Arrive for your shift in complete uniform: company-approved shirt, khaki or black athletic pants, and sneakers (maintain a well-groomed, neat, and presentable appearance).
  • Strive to surpass customer expectations at every opportunity.
  • Establish eye contact with customers.
  • Offer genuine smiles to customers.
  • Engage with customers enthusiastically.
  • Provide attentive and courteous service to customers.
  • Maintain a sense of urgency and diligence in assisting customers.
  • Exude a positive and energetic demeanor.
  • Communicate clearly, professionally, and proactively when necessary.
  • Prior experience in sales, retail, or hospitality is advantageous.
  • Active CPR/AED certification is preferred.
Job Duties:
  • Welcome and check in members as they arrive.
  • Effectively resolve customer inquiries and issues.
  • Promote and sell memberships, retail items, and merchandise.
  • Promptly follow up with potential members.
  • Ensure a safe and clean environment for both members and staff.
  • Open and close the facility as scheduled.
  • Adhere to company policies, procedures, and best practices.
  • Be available for a variety of shifts, starting as early as 5am and ending as late as 10pm.
Compensation: $11.00 per hour

With over 120 gyms currently operational or in development across the United States, Retro Fitness provides a diverse range of fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness caters to a wide array of fitness needs. Our gyms feature top-tier equipment and services, including the Retro Blends Smoothie Bar, along with a variety of amenities designed to keep members feeling accomplished and rejuvenated.

Under the leadership of our new CEO, Andrew Alfano, Retro Fitness is positioned for growth in an exciting environment with a fresh strategic vision and focus. We invite you to consider being part of this journey.

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