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Customer Care Specialist

2 months ago

Apopka, Florida, United States VCA Animal Hospitals Full time

Customer Care Specialist

We are looking for a skilled Customer Care Specialist to enhance our service delivery.

At VCA Animal Hospitals, our mission is to prioritize the health of pets while ensuring exceptional service to our clients. Every interaction is an opportunity to surpass the expectations of pet owners.

Key Responsibilities

The Customer Care Specialist is essential in establishing the practice's atmosphere, fostering trust and confidence among our clientele. This role encompasses:

  • Providing customer service, including welcoming visitors, managing phone calls, and directing clients and their pets to examination areas.
  • Coordinating and confirming appointments.
  • Conducting follow-up calls and reaching out to potential clients.
  • Presenting and clarifying fees, including handling payment transactions.
  • Advising on and procuring products and services, including medications.
  • Responding to inquiries about products and services, while educating clients on general pet care and wellness.
  • Overseeing medical records, documentation, and correspondence.
  • Maintaining hospital cleanliness and ensuring a tidy environment at all times.

Benefits Offered:

  • Access to extensive resources within a large veterinary network.
  • Opportunities for professional growth and leadership.
  • Comprehensive medical, dental, and vision coverage.
  • Generous discounts on hospital services and products.
  • Employer-sponsored life, short-term, and long-term disability insurance.
  • Paid time off for vacations and illness.
  • Paid parental leave.
  • 401(k) retirement plan.
  • Complimentary mental health resources and wellness subscriptions.
  • Referral bonuses.
  • Infertility benefits.
  • Competitive salary based on experience and skills.

We seek candidates who are enthusiastic and driven. Our team values collaboration and encourages input to foster continuous improvement. We are committed to maintaining a culture of respect and recognition, ensuring we hire individuals who are adaptable, goal-oriented, and team players.

Equal Opportunity Employer: We proudly uphold equal employment opportunities for all individuals, including veterans and those with disabilities.