Insurance Customer Service Specialist
1 week ago
Overview: A reputable independent insurance agency is in search of a qualified professional to fulfill the role of Licensed Insurance Customer Service Representative. A 4-40 Insurance license is essential for this position. Experience with agency systems is highly valued.
Role Expectations: We are looking for a dynamic and licensed individual who is passionate about contributing to our agency's growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a dynamic work environment, this role offers a fulfilling career path with significant income and advancement opportunities.
Key Responsibilities:
- Build and maintain customer relationships, ensuring follow-ups as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Employ a customer-centric, needs-based approach to educate clients about various insurance products.
- Uphold a strong work ethic with a commitment to achieving success on a daily basis.
What We Offer:
- Competitive base salary with bonus potential.
- Paid time off (up to 12 days annually).
- Paid major holidays.
- 401k retirement savings plan.
- Profit-sharing opportunities.
- Financial support for Continuing Education and additional licensing (e.g., 2-20 insurance license).
- Valuable industry experience.
- Opportunities for professional growth and advancement within the agency.
Work Schedule: Standard hours are from 8:30 AM to 5:30 PM, with evenings and Saturdays available by appointment.
Qualifications:
- 4-40 Insurance license is mandatory.
- Experience with agency systems is preferred.
- Strong interpersonal and communication skills.
- People-oriented with excellent organizational abilities.
- Self-motivated and detail-oriented.
- Proactive problem-solving skills.
- Dedication to customer service excellence.
- Ability to learn and adapt to new computer systems.
- Commitment to timely and accurate work.
- Team player with the ability to manage multiple tasks effectively.
- Responsible for providing thorough activity reports.
- Willingness to stay updated on product changes and industry developments.
If you are driven to excel and envision yourself in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the hiring process.
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