Food and Beverage Operations Manager

4 days ago


Tallahassee, United States AEG Full time
About the Role

The Suite Supervisor position is a key role in supporting all food and beverage operations at AEG. This position is responsible for ensuring the highest level of service and quality in our hospitality services.

Key Responsibilities
  • Assist in staffing, scheduling, training, and counseling of staff to ensure excellent customer service and high-quality food and beverage operations.
  • Directly manage staff while having direct interaction with customers to ensure a positive experience.
  • Maintain and control high-volume food and beverage inventory to ensure efficient operations and minimize waste.
  • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
  • Develop and enforce standards for service, sanitation, and product and food quality to ensure a safe and healthy environment for customers and staff.
  • Ensure all cash handling procedures are documented and enforced to prevent errors and ensure accuracy.
  • Ability to interact with co-workers to assure compliance with company service standards, inventory, and cash control procedures.
  • Conduct physical audits of inventory and product to ensure accuracy and reconcile any discrepancies.
Requirements
  • High School Diploma required, Associate's degree preferred.
  • Excellent organizational, written and verbal communications, and interpersonal skills.
  • Knowledge and experience working with a POS system.
  • Customer service and communication skills.
  • Fast-paced problem-solving skills.
  • Must be personable, proactive, and self-motivated.
  • Organized and ability to jump from task to task and prioritize as needed.
  • Ability to work under pressure and meet deadlines.
  • Able to adapt to change quickly.
  • Punctual and dependable.
  • Must be able to read and maintain information.
  • Must be able to perform simple mathematical calculations.
  • Must be able to speak, read, write, and understand English.
  • Able to move fast and act on assigned duties.
  • Must maintain personal hygiene and a well-groomed appearance.
  • Ability to occasionally lift, carry, and put away parcels weighing up to 30 pounds.
  • Ability to sit and use a computer workstation, including keyboard and visual display terminal, for extended periods of time.
  • Finger, hand, and wrist dexterity.
Additional Requirements
  • Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job-specific safety training.
  • Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.


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