Service Coordinator
2 months ago
We are seeking a highly skilled and dedicated Service Coordinator to join our team at Liberty Military Housing. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our residential communities.
Key Responsibilities- Resident Move-In/Move-Out Process: Assist with the resident move-in/move-out process, including scheduling home inspections, conducting pre-move-in/pre-move-out and final inspections, and ensuring all service requests and work orders are completed in a timely manner.
- Vendor Management: Assist with the ordering and scheduling of vendor services, maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines, and work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately.
- Administrative Tasks: Create purchase orders for all vendor maintenance services and products, generate work orders for make-readies and other maintenance service requests, and assist with the closing of work orders/tickets once work is completed.
- Customer Service: Provide residents with any charges related to move out/final inspection results, schedule and monitor water intrusion, and communicate with residents, follow up and 3-day notices.
- System Maintenance: Assist with maintaining systems and logs, including Keytrak, pest control, vendor/product logs, and perform various administrative and computer tasks, email communications, and input of information/data into various software and information systems.
- Experience: 1-2 years of experience in residential property management or customer service role preferred.
- Skills: Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred.
- Communication: Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
- Service and Interpersonal Skills: Strong service and interpersonal skills, with the ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
- Availability: Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
- Medical/Dental/Vision Insurance: Medical, dental, and vision insurance for eligible employees.
- Life and AD&D Insurance: Life and accidental death and dismemberment insurance for eligible employees.
- 401k Retirement Plan: A 401(k) retirement plan with company match for eligible employees.
- Employee Stock Ownership Plan: An employee stock ownership plan for eligible employees.
- Incentive Bonus Program: An incentive bonus program for eligible employees.
- Paid Holidays: 10 paid holidays per year for eligible employees.
- Paid Sick Leave: 40 hours of paid sick leave per year for eligible employees.
- Paid Vacation: 80 hours of paid vacation per year for eligible employees.
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