Customer Service and Distribution Coordinator
2 weeks ago
Gowan Company is a global leader in agricultural solutions, and we're seeking a highly skilled Customer Service and Distribution Specialist to join our team.
Job Summary:This is a critical role that requires a strong understanding of customer service principles, logistics, and supply chain management. The successful candidate will be responsible for supervising and coordinating sales, ensuring compliance with government regulations, and acting as a key resource for Gowan Sales professionals, external customers, and internal Supply Chain and Finance functions.
Key Responsibilities:- Control all phases of GUSA order processing, including entering and receiving orders, printing bills of lading and invoices.
- Utilize Gowan's ERP system, Enterprise One, for all company transactions.
- Ensure accurate documentation and maintain recordkeeping in compliance with US regulations.
- Communicate effectively with sales representatives on customer calls, product moves, and other matters.
- Select suitable transportation carriers and work with 3rd party logistics providers.
- Collaborate with Production Planners and Demand Manager for informed decision-making.
- Organize stock transfers for proper staging of inventory at distribution centers.
- Perform monthly inventory reconciliation, manage damages, and aging inventory for responsible warehouses.
- Work with development on product complaints and replacements.
- Track Product Managers' special programs, including allocations.
- Prepare reports, such as sales, forecast, and others as requested.
- Assist the manager in maintaining mailing lists for recipients.
- Provide support to other departmental needs.
- Strong computer skills, including Microsoft Office and ERP systems.
- Excellent oral and written communication skills.
- Demonstrated ability to manage simultaneous urgent tasks.
- Willingness to work with a wide range of people.
- Highly organized, self-directed, and motivated individual.
- Ability to perform analytical logistics duties.
- Positive attitude for learning and improving processes.
- Bachelor's degree in Business Administration, Supply Chain Management, Applied Business Economics, or Operations Management.
- Experience working with freight forwarders and transportation providers.
- Second language would be beneficial.
- Ability to provide proof of eligibility to work in the US.
- Able to work regular office hours (8am-5pm) in a fast-paced environment.
- Able to work longer periods in a computer workstation.
- Infrequent travel required for regional meetings and warehouse audits.
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