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Customer Service Representative

2 months ago

Brownsville, Texas, United States Teleperformance Full time

About Teleperformance

Teleperformance is a global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.

With a team of over 500,000 passionate and skilled professionals, we provide a range of services including customer care, technical support, and back-office operations.

Our Mission

We are committed to providing an exceptional customer experience by delivering personalized and efficient solutions that meet the unique needs of each client.

Responsibilities

  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to ensure seamless customer experiences.
  • Continuously improve customer satisfaction by identifying areas for improvement and implementing changes.
  • Meet or exceed performance metrics and quality standards.

Requirements

  • 2+ years of experience in a customer-facing role, preferably in a contact center or customer service environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in basic computer skills and software applications.
  • Bilingual (English and Spanish) or proficiency in other languages.

What We Offer

At Teleperformance, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for career growth and development.