Chief Operations Officer

2 weeks ago

Orlando, Florida, United States Zero Gravity Corporation Full time
About the Company

Zero Gravity Corporation is a privately held space tourism, research, and education company dedicated to making the thrill and adventure of space accessible to the general public.

The experience provided by Zero-G allows individuals to experience genuine weightlessness without leaving the atmosphere.

Zero-G welcomes projects from universities, corporations, governments, and individuals aiming to conduct serious investigations in various gravity environments, particularly those planning suborbital, orbital, or deep space scientific programs.


The Zero-G Team consists of highly skilled professionals located across the country, working remotely or traveling with the Zero-G aircraft.

The company is experiencing rapid growth, and our work environment is dynamic and fast-paced. We are passionate about our unique offerings, and our team members are industry experts.

About the Position
The Zero-G team is seeking a Chief Operations Officer to oversee the daily functions of the organization. This pivotal leadership role is responsible for steering the growth and strategic direction of the brand.

Your responsibilities will include developing and executing business strategies to enhance market presence, identifying new opportunities, and nurturing relationships that contribute to the company's overall growth and success.

This individual will work closely with cross-functional teams to shape the long-term vision of the company and drive sustainable growth. You will strive to continually enhance guest satisfaction and optimize the financial performance of the organization. This role requires remote work with significant travel obligations (50% or more).

Requirements
- Proven experience in a senior management role relevant to operations
- Understanding of business functions such as HR, Finance, and Marketing
- Demonstrated success in business development, strategy, and leadership
- Strong grasp of market dynamics, industry trends, and competitive forces
- Ability to influence and collaborate effectively with multiple stakeholders
- Excellent problem-solving skills, capable of making data-driven decisions and implementing effective solutions
- Financial acumen, with experience in budgeting, financial analysis, and cost management
- Passion for innovation and a commitment to excellence in customer service.

A high degree of professionalism with diplomatic communication skills at all levels and the ability to manage confidential information with complete discretion.

- Demonstrable competency in strategic planning, regulatory issues, and business development
- Experience in leading teams and fostering a healthy company culture
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with IT/Business infrastructure and Google Workspace
- Outstanding organizational and leadership abilities
- Excellent interpersonal skills
- Aptitude in decision-making and problem-solving
- Strong leadership skills, with steadfast resolve and personal integrity
- Ability to quickly diagnose problems and foresee potential issues

Responsibilities
- Collaborate with the CEO in establishing and driving organizational vision, operations, strategy, and hiring levels
- Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operating planning
- Oversee company operations and employee productivity, fostering a highly inclusive culture that ensures team members can thrive and that organizational goals are met
- Provide in-person management and supervision of all flight activities
- Ensure effective recruiting, onboarding, professional development, performance management, and retention of employees
- Analyze internal operations and identify areas for process enhancement, improvement, or cost reduction, preparing detailed updates and forecasts as needed
- Implement business strategies and plans that align with the short and long-term objectives developed in tandem with the CEO
- Oversee operations, HR, accounting, and partner with the CEO in sales management to ensure sufficient investment capital is budgeted for near-term growth targets
- Manage capital investments and expenses aggressively to achieve investor targets for growth and profitability
- Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
- Identify and implement new operational initiatives to support business growth and innovation.
- Lead and mentor a high-performing operations team, fostering a culture of excellence, collaboration, and continuous improvement.
- Ensure all operations comply with regulatory requirements and industry standards.
- Implement and oversee robust safety protocols and procedures to ensure the safety of customers and staff.
- Develop and manage the operations budget, ensuring cost-effective resource allocation and financial performance.
- Monitor and analyze operational metrics to drive performance improvements and cost efficiencies.
- Ensure a world-class customer experience by continuously improving operational processes and addressing customer feedback.
- Work closely with marketing and sales teams to align operations with customer expectations and market demands.

Preferred Education and Experience
- Bachelor's degree
- Experience in luxury travel (aviation, hospitality, or space tourism)
- Experience in private aircraft or yacht charter operations
- Minimum 10 years of management experience
Details

- 95% Company-paid health, dental, and vision insurance
- Life, short-term, and long-term disability insurance available
- 401k plan with 3% employer contribution annually
- Annual bonus at the company's discretion
- 11 Company-paid holidays
- 3 weeks accrued PTO
- Stock options
- Flexible schedule, work from home (or anywhere)
- 50% or greater travel required


Zero Gravity Corporation is an Equal Opportunity Employer; employment with Zero Gravity Corporation is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Zero-G company participates in E-Verify.

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