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Customer Service Representative

2 months ago

Bothell WA USA, United States Mr Handyman Full time
Customer Service Representative/Dispatcher/Schedule Coordinator

We are a locally owned national company that provides professional maintenance, repair and improvements to homes and businesses throughout Snohomish and King County with an emphasis on best-in-class customer service. We are seeking an exceptional Customer Service Representative to discuss and schedule jobs with new and existing customers. This role requires previous sales experience and includes three primary responsibilities:

Key Responsibilities:
  • Sales: Convert incoming inquiries to appointments
  • Field Technician Coordination: Manage and optimize field technician schedules
  • Customer Service: Resolve customer issues, customer follow-up, record-keeping, etc.

We do not engage in cold calls or take a hard sales approach. We focus on developing a good rapport with our customers and work to build confidence in the high-quality professional services provided. Our customer-focused team is dedicated to delivering exceptional service and building long-term relationships with our customers.

Requirements:
  • Minimum of 5 years of customer service experience
  • 2 years of phone sales experience
  • Must live in the Seattle area
  • Self-motivated with a positive, professional attitude and a good phone voice
  • A cheerful customer service-oriented attitude
  • Outstanding organization and communication skills
  • Punctual and dependable
  • Consistently thorough and accurate
  • A clean, non-criminal background
  • Computer proficiency with Windows apps and a willingness to learn proprietary software
  • Ability to live type while talking to customers, minimum of 50 WPM but 60 WPM is preferred
  • Understanding of residential construction, repair or maintenance is a plus
Benefits:
  • Phone and computer will be provided
  • PTO - Earned Paid Time Off
  • Paid Holidays
  • Option to work from home 95% of the time

We are actively interviewing for this position. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply today.