Visitor Relations Specialist
2 weeks ago
Guest Relations Team Member
Job Category: In Park Requisition Number: GUEST006571
Job Overview
As a vital member of our team, you will deliver exceptional service to all guests and staff.
Key Responsibilities
- Provide outstanding guest service to enhance the visitor experience.
- Assist guests with inquiries about park information, gather feedback on their experiences, and resolve any technical issues they may encounter.
- Uphold and implement company policies and procedures while prioritizing guest satisfaction.
- Assess guest concerns and take appropriate actions to enhance their experience.
- Foster positive interactions with guests and fellow team members.
- Utilize a computerized system to monitor guest recovery efforts and manage orders.
- Maintain accurate documentation related to guest service recovery and cash management.
- Ensure accountability in all guest interactions.
- Address guest issues in a composed and professional manner.
- Possess comprehensive knowledge of park information, policies, and procedures.
- Work diligently to resolve all guest feedback and concerns.
- Consistently enforce company policies and standards.
- Perform additional duties as assigned by park leadership.
Reporting Structure
Reports directly to Admissions Leads.
Minimum Qualifications
Availability to work various shifts as required by park operations, including evenings, weekends, and holidays.
Excellent verbal and written communication skills.
Proficient in computer applications, particularly Microsoft Office Suite.
Ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
Capable of collaborating effectively within a team to achieve shared objectives.
Willingness to accept guidance from managers and supervisors.
Basic understanding of reading, writing, and mathematics.
Commitment to adhering to uniform and grooming standards.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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