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Enrollment Services Administrator

2 months ago

Bowie, Maryland, United States Bowie State University Full time
Position Overview

The Enrollment Services Coordinator plays a vital role in supporting the Director and Assistant Director of Enrollment Services in overseeing the daily functions of the enrollment services department and the one-stop center.

Key Responsibilities

• Provide confidential and professional administrative assistance to the Enrollment Services team, collaborating closely with leadership to develop and maintain training resources.

• Oversee the daily activities of Enrollment Services (One Stop) and guide the enrollment services specialists, including mentoring, training, and enhancing customer service skills. Lead a team of specialists while ensuring timely communication of updates and essential information to staff and stakeholders.

• Analyze operational processes and procedures, employing critical thinking to identify areas for improvement in the customer experience.

• Ensure that enrollment services personnel deliver consistent and accurate information to visitors and the broader university community.

• Act as a higher-level point of contact for visitors with complex enrollment issues or those who may be dissatisfied with services.

• Represent enrollment services on cross-functional committees, contributing to the development and management of office procedures, training, and data integrity initiatives.

• Demonstrate sensitivity to cultural diversity and personal biases, fostering equitable and respectful interactions with individuals from diverse backgrounds.

• Possess foundational to intermediate knowledge of various technologies, including software for communication, data management, student information systems, and customer relationship management (CRM) tools.

• Generate reports and utilize data to inform decisions regarding staffing, recommended changes, and departmental initiatives.

• Perform additional duties as assigned.

Minimum Qualifications

Education
A Bachelor's degree is required; a Master's degree is preferred.

Experience
  • Preferred two years of experience in higher education, particularly in student services roles.
  • Strong oral and written communication skills, with the ability to convey information clearly and professionally.
  • Research and problem-solving abilities.
  • Capacity to thrive in a fast-paced, customer-focused environment.
  • Highly motivated and results-driven.
Knowledge, Skills, and Abilities
  • Exceptional customer service orientation.
  • Positive attitude and professional demeanor.
  • Adept at managing data across various applications.
  • Effective communication and interaction with individuals of all ages and identities.
  • Availability to attend campus and university events as needed.
  • Ability to work independently and collaboratively, prioritizing tasks based on departmental needs.
Conditions of Employment

Other
COVID-19 vaccinations are strongly encouraged but not mandated for eligible faculty and staff. This policy may be subject to change.

Union Position.

Bowie State University offers a comprehensive benefits package, including vacation days, holidays, sick leave, health insurance, retirement options, and tuition remission for employees and their dependents at any of the University System of Maryland institutions.

Application Instructions
For further details, please refer to the internal posting guidelines.