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Retail Banking Specialist

2 months ago

Bowie, Maryland, United States TD Bank Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Retail Banking Specialist to join our team at TD Bank. As a Retail Banking Specialist, you will be responsible for providing exceptional customer service and financial expertise to our clients, helping them achieve their financial goals and optimize their relationship with TD Bank.

Key Responsibilities:

  • Act as a subject matter expert in the store for both customers and colleagues regarding all products, services, policies, and procedures of TD Bank.
  • Makes product recommendations based on customer needs and highlights product features and benefits that ultimately support customers through challenging times and life events, save time and money, and exceed their needs.
  • Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
  • Utilizes customer relationship management tools to proactively play a key role in customer assessments, proactively identifies customer solutions and lead-focused outbound sales activities.
  • Evaluates issues, errors, and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary.
  • Explains detailed and/or complicated information within the team.
  • Builds working relationships with customers and related teams.
  • Requires full proficiency gained through job-related training to perform a range of activities.
  • Participates in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise.
  • Engages in conversations with customers about loan products, facilitates the application intake.
  • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Requirements:

  • HS Diploma or GED required; 2-year degree preferred.
  • 2+ years of related experience working with customers and/or sales in any capacity.
  • Teller experience (Preferred).
  • Cross-trained to take customer transactions upon hire.
  • Superior customer service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.
  • Demonstrated effective problem-solving skills.
  • Demonstrated ability to schedule and prioritize work.
  • Demonstrated ability to work independently and within deadlines.
  • Proficient in Microsoft Office.
  • Ability to provide community services, including, but not limited to, Financial Education classes.
  • Notary License (Preferred).

Working Conditions:

  • Domestic Travel – Occasional.
  • International Travel – Never.
  • Performing sedentary work – Continuous.
  • Performing multiple tasks – Continuous.
  • Operating standard office equipment - Continuous.
  • Responding quickly to sounds – Occasional.
  • Sitting – Frequent.
  • Standing – Frequent.
  • Walking – Occasional.
  • Moving safely in confined spaces – Occasional.
  • Lifting/Carrying (under 25 lbs.) – Occasional.
  • Lifting/Carrying (over 25 lbs.) – Never.
  • Squatting – Occasional.
  • Bending – Occasional.
  • Kneeling – Occasional.
  • Crawling – Never.
  • Climbing – Never.
  • Reaching overhead – Occasional.
  • Reaching forward – Occasional.
  • Pushing – Never.
  • Pulling – Never.
  • Twisting – Never.
  • Concentrating for long periods of time – Continuous.
  • Applying common sense to deal with problems involving standardized situations – Continuous.
  • Reading, writing, and comprehending instructions – Continuous.
  • Adding, subtracting, multiplying, and dividing – Continuous.