Head of Omnichannel Customer Engagement

2 weeks ago


Princeton, New Jersey, United States Kyowa Hakko Kirin Full time
Position Overview

The Senior Director of Integrated Customer Experience will spearhead the development of the brand's Omnichannel and Customer Experience strategy. This role involves:

  • Strategic Leadership: Collaborating closely with the brand and franchise leadership to outline the annual brand strategy.
  • Budget Management: Overseeing the Omnichannel budget to ensure effective allocation of resources.
  • Brand Tactics: Defining comprehensive Omnichannel and digital tactics that align with the overall brand vision.

This position is crucial for enhancing customer satisfaction and driving business growth through innovative Omnichannel solutions.



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