Current jobs related to Head of Omnichannel Customer Engagement - Princeton, New Jersey - Kyowa Kirin, Inc.

  • Omnichannel Marketing Strategist

    2 months ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Omnichannel Marketing SpecialistAt Omni Inclusive, we're seeking a highly skilled Omnichannel Marketing Specialist to join our team. As a key member of our U.S. Omnichannel Strategy team, you will be responsible for leading omnichannel planning, execution, and measurement in close partnership with Brand, Agency, Business Insights, and Production teams.Key...

  • Omnichannel Marketing Strategist

    1 month ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Omnichannel Marketing SpecialistOmni Inclusive is seeking a highly skilled Omnichannel Marketing Specialist to join our team. As a key member of our Omnichannel Strategy team, you will be responsible for developing and executing omnichannel engagement plans to support our Client brand.Key Responsibilities:Contribute to the development of omnichannel...

  • Omnichannel Marketing Strategist

    7 days ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Omnichannel Marketing Specialist RoleAt Omni Inclusive, we are seeking a skilled Omnichannel Marketing Specialist to join our team. As a key member of our Omnichannel Strategy team, you will be responsible for leading the development and execution of omnichannel engagement plans to support our Client brand.Key Responsibilities:Contribute to the development...

  • Omnichannel Marketing Strategist

    2 months ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    About the RoleAt Omni Inclusive, we're seeking a highly skilled Omnichannel Marketing Strategist to join our team. As a key member of our U.S. Omnichannel Strategy team, you will play a critical role in leading omnichannel planning, execution, and measurement in close partnership with our Brand, Agency, Business Insights, and Production teams.Key...

  • Omnichannel Marketing Strategist

    2 months ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    About the RoleWe are seeking a highly skilled Omnichannel Marketing Specialist to join our team at Omni Inclusive. As a key member of our U.S. Omnichannel Strategy team, you will be responsible for leading omnichannel planning, execution, and measurement in close partnership with Brand, Agency, Business Insights, and Production teams.Key...

  • Associate Director, Omnichannel Data Scientist

    2 weeks ago

    Princeton, New Jersey, United States Avanir Pharmaceuticals Full time

    Job Title: Associate Director, Omnichannel Data ScientistWe are seeking an experienced Associate Director, Omnichannel Data Scientist to join our team at Otsuka Pharmaceutical Company. As a key member of our Omnichannel Center of Excellence, you will be responsible for driving innovation and building capabilities that enhance our opportunity to make an...

  • Data Scientist

    2 weeks ago

    Princeton, New Jersey, United States Avanir Pharmaceuticals Full time

    About the RoleWe are seeking a highly skilled Data Scientist to join our Omnichannel team. As an Associate Director, you will be responsible for leading the development of advanced analytics models and decision engines to drive business growth and customer engagement.Key ResponsibilitiesConceptualize, prototype, and develop next-generation advanced analytics...

  • Data Scientist, Omnichannel Innovation

    2 weeks ago

    Princeton, New Jersey, United States Avanir Pharmaceuticals Full time

    Job SummaryWe are seeking a highly skilled Data Scientist to join our Omnichannel team. As an Associate Director, Advanced Analytics, you will be responsible for developing and implementing advanced analytics models to drive business growth and improve customer experience.Key Responsibilities:Design and develop advanced analytics models to drive business...

  • Head of Marketing and Customer Experience

    2 weeks ago

    Princeton, New Jersey, United States Lingraphica Full time

    Job Title: Head of Marketing and Customer ExperienceLingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We are seeking a highly skilled and experienced Head of Marketing and Customer Experience to join our team.Job...

  • Marketing Director, Consumer Engagement

    2 weeks ago

    Princeton, New Jersey, United States Otsuka Pharmaceutical Co., Ltd. Full time

    Job DescriptionOtsuka Pharmaceutical Company is a global healthcare leader dedicated to creating innovative products that improve human health and well-being. We are seeking a highly skilled and experienced marketing professional to join our team as an Associate Director, Consumer Marketing.Key ResponsibilitiesDevelop and execute comprehensive marketing...

  • Digital Marketing Strategist

    2 months ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Strategist to join our team at Omni Inclusive. As a key member of our U.S. Omnichannel Strategy team, you will be responsible for leading the development and execution of omnichannel engagement plans to support our Client brands.Key ResponsibilitiesContribute to the development of DTC and HCP...

  • Digital Marketing Strategist

    1 week ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Omnichannel Marketing RoleAt Omni Inclusive, we are seeking a skilled Digital Marketing Specialist to join our team. As an Omnichannel Marketing Manager, you will be responsible for the management and execution of omnichannel engagement plans to support a Client brand.Key Responsibilities:Contribute DTC and HCP omni-channel engagement recommendations based...

  • Digital Marketing Strategist

    1 month ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Omnichannel Marketing SpecialistOmni Inclusive is seeking a highly skilled Omnichannel Marketing Specialist to join our team. As a key member of our Omnichannel Strategy team, you will be responsible for leading the development and execution of omnichannel engagement plans to support our Client brand.This role requires strong collaboration with internal...

  • Digital Marketing Strategist

    2 weeks ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Omnichannel Marketing Specialist RoleThis position is responsible for leading the development and execution of omnichannel engagement plans to support a Client brand. The ideal candidate will have experience in pharmaceutical DTC and HCP digital marketing, agency management, brand partnership, and MLR approval processes.Key Responsibilities:Contribute DTC...

  • Digital Operations Specialist

    7 days ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Omnichannel Marketing SpecialistThe Worldwide Omnichannel Strategy team leads omni-channel planning, execution, and measurement in close partnership with Brand, Agency, Business Insights and Production teams. In this role, you will be responsible for the management and execution of omnichannel engagement plans to support a Client brand. You will serve as a...

  • Head of Finance

    7 days ago

    Princeton, New Jersey, United States EisnerAmper Full time

    Job DescriptionEisnerAmper is seeking a highly skilled Head of Finance to join our Outsourced Finance & Accounting team. As a key member of our team, you will be responsible for providing outsourced CFO, Controller, Accounting Senior Manager, and advisory services to a variety of clients, including subsidiaries and joint ventures of Fortune 100 companies,...

  • Head of Data Delivery Specialist

    2 weeks ago

    Princeton, New Jersey, United States Munich Re Full time

    Job Title: Head of Data DeliveryMunich Re is seeking a highly skilled and experienced Head of Data Delivery to lead our data delivery programs and drive business growth.Job Summary:The Head of Data Delivery will be responsible for overseeing the development and implementation of data delivery programs across the organization. This includes managing teams of...

  • Head of Health Economics North America

    2 weeks ago

    Princeton, New Jersey, United States ZS Full time

    Job Title: Head of Health Economics North AmericaZS is a leading management consulting and technology firm that transforms global healthcare and beyond. We are seeking a highly skilled and experienced Head of Health Economics North America to join our team.Job Summary:The Head of Health Economics North America will be responsible for leading our Health...

  • Vice President, Head of US Biologics Operations

    4 weeks ago

    Princeton, New Jersey, United States Sun Pharmaceutical Industries Full time

    About Sun PharmaceuticalsSun Pharmaceuticals Industries Inc. is a leading generic pharmaceutical company with a strong presence in the global market. Our mission is to develop and market quality products that bring value to our customers and ultimately the patient.Job SummaryWe are seeking a results-driven and customer-focused individual to join our team as...

  • Head of US Commercial Finance

    2 weeks ago

    Princeton, New Jersey, United States Moderna Full time

    About the RoleWe are seeking a highly skilled and experienced Head of US Commercial Finance to join our team at Moderna. As a key member of our US Commercial Organization, you will play a critical role in providing financial and business insights, guidance, and decision support to drive business growth and success.Key ResponsibilitiesServe as a strategic...

Head of Omnichannel Customer Engagement

2 months ago

Princeton, New Jersey, United States Kyowa Kirin, Inc. Full time


Kyowa Kirin is a rapidly expanding global specialty pharmaceutical organization that leverages cutting-edge biotechnologies to discover and deliver innovative therapies across four key therapeutic areas: bone and mineral disorders; complex hematologic conditions; hematology oncology; and rare diseases.

As a company rooted in Japan, our mission is to bring joy to individuals by providing breakthroughs where effective treatments are currently lacking, encompassing all stages from drug discovery to product development and commercialization.

In North America, we operate with a headquarters in Princeton, NJ, alongside offices in California, Massachusetts, and Ontario.

Position Overview:


The Director of Omnichannel Customer Experience will spearhead the brand's Omnichannel and Customer Experience strategy, defining all digital and omnichannel initiatives. In collaboration with the brand/franchise leader, this role will establish the annual brand strategy and budget, oversee relationships with digital design and development partners, and ensure that financial objectives are achieved. This position also serves as a mentor and leader for the Omnichannel Customer Experience team, enhancing skills and knowledge around best practices in omnichannel marketing.


Key Responsibilities:


Accountable for the effective execution of all brand Omnichannel and digital initiatives, ensuring that all financial targets are met. Act as the primary point of contact for Omnichannel strategies within the brand team.

Manage the Omnichannel Customer Experience Manager, facilitating their professional growth and the delivery of brand content and strategies.

Ensure compliance with all omnichannel solution standards for both internal and external stakeholders, serving as the point of contact for any brand audits.

Collaborate with the brand team to define and request the annual Omnichannel and Digital budget as part of the brand planning process.

Regularly gather feedback from both internal and external stakeholders regarding the effectiveness of initiatives and identify opportunities for enhancements, implementing timely adjustments as necessary.

Promote the strategic use of data and insights to continuously refine and enhance tactics, channels, content, and execution strategies throughout the year.

Update and evolve the Customer Journey Maps periodically to ensure that the latest initiatives and insights are accurately represented.

Adhere strictly to all relevant regulatory and compliance guidelines as well as company policies.

Qualifications:

Education:
B.A. or B.S. in Business or Digital Marketing is required; an M.B.A. in Marketing is preferred.

Experience:

  • A minimum of 12 years in pharmaceutical, OTC, or agency Digital Marketing/Commercial Operations, with 2-4 years in a managerial role.


Technical Skills:
Familiarity with Veeva Commercial Cloud / PromoMats, Google Analytics, Social & Paid Media Management, Commercial Data Solutions (e.g., Power BI), Marketing CRM, and proficiency in MS Office Suite.

Non-

Technical Skills:
Proven ability to organize, prioritize, meet deadlines, make decisions, and adapt quickly to changing circumstances. Strong interpersonal and communication skills are essential. A robust work ethic is required, along with attention to detail and excellent follow-through. The ability to adapt and manage ambiguity in a dynamic, fast-paced, high-growth environment is crucial. A commitment to personal learning and development is necessary to grow alongside the company. Cultural sensitivity and the ability to build consensus within a multinational organization are also important.

Physical Demands:
Standard office environment with prolonged periods of sitting and extensive computer usage.

Working Conditions:
May require up to 10% domestic and international travel.


Kyowa Kirin North America, Inc. is committed to conducting all operations with integrity and in compliance with the law.

It is the policy of Kyowa Kirin North America, Inc.

to provide equal employment opportunities to all qualified individuals without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic traits or predispositions, veteran status, marital status, sexual orientation, or any other category protected by law.