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Head of Omnichannel Customer Engagement

2 months ago

Princeton, New Jersey, United States Kyowa Hakko Kirin Full time
Position Overview

The Head of Omnichannel Customer Engagement will spearhead the strategic direction for the brand's Omnichannel and Customer Experience initiatives. This role is pivotal in shaping the overall customer journey across various platforms.

Key Responsibilities
  • Develop and implement a comprehensive Omnichannel strategy that aligns with the brand's vision.
  • Collaborate closely with the brand and franchise leadership to outline the annual strategic plan.
  • Oversee the allocation and management of the Omnichannel budget to ensure optimal resource utilization.
  • Establish and nurture relationships with key stakeholders to enhance customer satisfaction and engagement.
Qualifications

The ideal candidate will possess a strong background in customer experience management, with a proven track record of driving successful Omnichannel strategies in a business services environment.