Customer Service Team Lead

1 week ago


East Hartford, Connecticut, United States Global Channel Management Full time
Call Center Supervisor Job Description

Global Channel Management is seeking a skilled Call Center Supervisor to lead our customer service team. The ideal candidate will have 2 years of experience in a call center leadership role and a strong background in customer service.

Key Responsibilities:
  • Recruit, train, and develop a high-performing team of customer service representatives.
  • Ensure accurate and timely submission of time sheets to payroll for processing.
  • Monitor attendance and quality assurance results to drive team performance.
Requirements:
  • College degree or equivalent work experience.
  • Minimum 2 years of call center experience in a leadership role.
  • Strong customer service skills, including call center client processes and procedures.
  • Excellent team coaching, training, facilitation, and developmental skills.
  • Analytical and interpretive skills.
  • Ability to work in a team environment and meet or exceed Performance Competencies.


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