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Customer Service Representative

2 months ago


Hartford, Connecticut, United States Waterford Fire Service Full time
Customer Service Representative

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Waterford Hotel Group. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist guests with check-ins, check-outs, and room assignments, ensuring a smooth and efficient process.
  • Handle guest inquiries and requests, providing accurate and helpful information about hotel services and local attractions.
  • Work collaboratively with other team members to ensure seamless service delivery and maintain a positive and welcoming atmosphere.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Polished presentation and professional communication skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.