Experienced Property Resolution Claim Specialist

3 weeks ago

Fort Mill, South Carolina, United States Travelers Insurance Full time
About Us

At Travelers Insurance, we're dedicated to providing exceptional service to our customers and communities. Our commitment to excellence has earned us a reputation as one of the best property casualty insurers in the industry for over 160 years.

Job Category

Claim

Compensation Overview

The annual base salary range for this position is a nationwide market range, representing a broad range of salaries for this role across the country. The actual salary will be determined by factors such as the scope, complexity, and location of the role, as well as the candidate's skills, education, training, credentials, and experience. In addition to a comprehensive compensation package, employees are eligible for performance-based cash incentive awards.

Salary Range

$63,100.00 - $105,100.00

Target Openings

4

Job Opportunity

As a Property Claim Representative, you will play a critical role in our Claim Organization, providing assurance to our customers during life's challenging moments. You will evaluate damage, negotiate on behalf of our customers, and leverage your interpersonal and critical thinking skills to resolve personal and business property claims.

Key Responsibilities
  • Provide quality claim handling throughout the claim life cycle, ensuring full compliance with internal and external standards and state-specific regulations.
  • Resolve inquiries from customers, contractors, agents, or other participants on open or closed Property claims.
  • Participate in our Catastrophe Response Program, which may involve deployment away from home for a minimum of 16 days to assist our customers in other states.
  • Complete virtual inspections of losses, including accurate scope of damages, photographs, written estimates, and/or computer-assisted estimates.
  • Handle claims and other functional work involving one or more lines of business other than property.
  • Acquire and maintain relevant Insurance Licenses to comply with state and Travelers requirements.
  • Perform other duties as assigned.
Requirements
  • Interpersonal and customer service skills - Advanced
  • Organizational and time management skills - Intermediate
  • Ability to work independently - Intermediate
  • Judgment, analytical, and decision-making skills - Intermediate
  • Negotiation skills - Intermediate
  • Written, verbal, and interpersonal communication skills - Intermediate
  • Investigative skills - Intermediate
  • Ability to analyze and determine coverage - Intermediate
  • Analyze and evaluate damages - Intermediate
  • Resolve claims within settlement authority - Intermediate
  • Bachelor's Degree
  • Customer Service experience
  • Two years of outside property claim handling experience
  • Excellent interpersonal and customer service skills with the ability to use sound judgment to analyze and resolve claims
  • Ability to work independently, manage time, and prioritize multiple claims simultaneously
  • Excellent written and verbal communication skills with the ability to negotiate, convey, and receive information effectively
What's in It for You?
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches 401(k) contributions dollar-for-dollar up to 5% of eligible pay, subject to an annual maximum. The Paying it Forward Savings Program allows employees to enroll in a program that contributes to their 401(k) account when they make payments toward their student loan debt.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program provides tools, discounts, and resources to empower employees to achieve their wellness goals and caregiving needs.
  • Volunteer Encouragement: Travelers has a Matching Gift and Volunteer Rewards program that enables employees to give back to the charity of their choice.
Employment Practices

Travelers is an equal opportunity employer, committed to recruiting, retaining, and developing a diverse workforce that reflects the customers and communities we serve. We celebrate differences, promote belonging, and work together to deliver extraordinary results.

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