Front Desk Agent

4 months ago

Mt Laurel, United States Hyatt House Mount Laurel Full time

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Hyatt House Mount Laurel

3000 Crawford Pl Mt. Laurel, NJ 08054 Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent

    6 months ago

    Mt Sterling, United States Deer Creek Lodge and Conference Center Full time

    Job Summary: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits PTO Competitive Pay Hotel Room Discounts Retail Discounts Ongoing Training and Career...

  • Front Desk Agent

    4 weeks ago

    Mt Laurel, United States Westmont Group Full time

    ESSENTIAL JOB FUNCTIONS Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer...

  • Staybridge Suites Front Desk Supervisor

    2 months ago

    Mt Laurel, United States Delco Development Full time

    Position Overview: The Front Office Supervisor supervises front desk staff and operations to ensure brand compliance and overall exemplary guest satisfaction. The position engages and assist front desk staff in registering guests, establishing payment, and comply with brand standards in all facets of front desk operation. Provide service that may exceed the...

  • Dental Front Desk

    3 weeks ago

    Laurel, United States High End Hiring Full time

    We are seeking an enthusiastic and organized Dental Front Desk professional to join our renowned dental team. In this role, you will serve as the first point of contact for our patients, providing exceptional customer service and ensuring smooth front desk operations.Key Responsibilities: Greet and check in patients with a friendly, welcoming demeanor....

  • Front Desk Administrative Assistant

    3 weeks ago

    Laurel, United States Associa, Inc. Full time

    The Front Desk Administrative Assistant will support Community Leadership, Portfolio Managers, Community Association Managers, Onsite Managers, homeowners, members of the Board of Directors, and Maintenance Vendors and Contractors in the day-to-day n Administrative Assistant, Front Desk, Portfolio Manager, Administrative, Assistant, Association Manager,...

  • Front Desk Administrative Assistant

    1 week ago

    Laurel, United States Associa, Inc. Full time

    The Front Desk Administrative Assistant will support Community Leadership, Portfolio Managers, Community Association Managers, Onsite Managers, homeowners, members of the Board of Directors, and Maintenance Vendors and Contractors in the day-to-day n Administrative Assistant, Front Desk, Portfolio Manager, Administrative, Assistant, Association Manager,...

  • Front Desk Agent

    3 months ago

    Mt Pleasant, United States Taco Bell Full time

    Starting Pay: $14 per hour Are you a warm and welcoming individual with a passion for exceptional customer service? Do you thrive in an environment that's charming but comfortable? If so, we invite you to join our team as a Hotel Clerk at our small luxury bed and breakfast in Mount Pleasant. You won't just be checking people in; you will be creating moments...

  • Front Desk Receptionist

    1 week ago

    Mt Pleasant, United States Lowcountry Oncology Associates Full time

    Lowcountry Oncology Associates mission is delivering high-quality and compassionate cancer care in our community, for our community and by oncologist who in live in our community. Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve. Job...

  • Front Desk Associate

    6 months ago

    Mt Prospect, United States Crunch Fitness Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Coordinator

    2 weeks ago

    Mt. Pleasant, South Carolina, United States Lilac Health Full time

    OverviewLilac Health, a prominent birth center in Charleston, South Carolina, seeks an experienced and skilled Front Desk Receptionist to join our team. In this role, you will be the primary point of contact for clients, providing exceptional customer service while maintaining the smooth operation of our front office.

  • Front Desk Operations Coordinator

    2 days ago

    Mt Prospect, United States Illinois Bone and Joint Institute LLC Full time

    Job Title: Front Desk Operations CoordinatorEstimated Salary: $45,000 - $60,000 per yearJob OverviewThe Illinois Bone and Joint Institute LLC is a dynamic healthcare organization seeking a highly skilled Front Desk Operations Coordinator to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless daily operations,...

  • Guest Service Agent

    3 weeks ago

    Mt Laurel, United States Lahn Hospitality and Amusement Group Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Hotel Description The La Quinta and Hawthorn Extended Stay by...

  • Guest Service Agent

    1 month ago

    Mt Laurel, United States Lahn Hospitality and Amusement Group Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Hotel Description The La Quinta and Hawthorn Extended Stay by...

  • Front Desk Professional

    6 days ago

    Laurel, Maryland, United States The Joint Chiropractic Full time

    About the RoleAre you a results-driven individual with a passion for delivering exceptional customer experiences? Do you have a strong understanding of sales principles and are skilled in handling customer inquiries?We are seeking a Front Desk Coordinator to join our team at The Joint Chiropractic. In this role, you will be responsible for providing...

  • Medical Front Desk Coordinator

    3 weeks ago

    Laurel, Mississippi, United States Smarter Health LLC Full time

    We are seeking a Bilingual Medical Front Desk Coordinator at Smarter Health Primary Care and Weight Management Clinic in Laurel, MD. This position offers a competitive salary of $45,000 annually.Job DescriptionThe ideal candidate will possess excellent communication and interpersonal skills, fluency in English and Spanish, and prior experience in a medical...

  • Hotel Front Desk Representative

    2 days ago

    Mt Sterling, United States Deer Creek Lodge and Conference Center Full time

    Job SummaryWe are seeking a motivated and customer-focused Hotel Front Desk Representative to join our team at Deer Creek Lodge and Conference Center. This role is responsible for managing all aspects of hotel guest's accommodation, including check-in and check-out processes, reservations, and providing information about rooms, rates, and amenities.

  • Front Desk Associate

    2 months ago

    Mt Dora, United States Scenthound Full time

    Perks and Benefits: Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Competitive hourly base pay, plus tips Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every...

  • Front Desk Representative

    1 week ago

    Mt Rainier, United States Advantia Health Full time

    Liv by Advantia Health is seeking a full-time Front Desk Representative. The Front Desk Representative will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Our office is located in Washington, D.C. Job Responsibilities: Greets patients in a...

  • Aloft Front Desk Agent

    6 months ago

    Mt Laurel, United States Delco Development Full time

    Purpose: Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables. Responsibilities Willingness to accept the most effective...

  • Front Desk Sales Associate

    4 months ago

    Mt Prospect, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in MT Prospect, IL. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking...