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Event Service Specialist

2 months ago

Palm Beach Gardens, Florida, United States Pinnacle hotel Management Full time

Event Service Specialist

Pinnacle Hotel Management is seeking an Event Service Specialist to enhance our banquet operations. The successful candidate will be tasked with the preparation, execution, and dismantling of events while adhering to established food safety standards. Ensuring a memorable experience for guests through attentive service is paramount.

Key Responsibilities:

  • Participate in pre-event briefings to understand event specifics
  • Prepare banquet spaces in accordance with the Banquet Event Order (BEO)
  • Welcome and serve guests in line with established service protocols
  • Support all facets of the service process
  • Alert management to any issues related to alcohol service
  • Follow established procedures for checks and payments
  • Keep work areas clean and organized
  • Complete assigned cleaning and operational tasks
  • Comply with all company policies and procedures
  • Report any guest complaints or incidents to management
  • Engage in special assignments as directed

Qualifications:

  • High school diploma or equivalent, with a minimum of one year of relevant experience
  • Preferred certification in alcohol awareness
  • Proven ability to deliver exceptional guest service
  • Strong knowledge of food safety practices
  • Excellent communication abilities
  • Capacity to thrive in a dynamic work environment
  • Physical capability to stand, walk, bend, and lift weights up to 50 lbs

Working Environment:

This role involves physical activity within a hotel setting, with exposure to various conditions. Adherence to safety protocols and use of protective equipment is essential. The position requires prolonged periods of standing and walking, along with close visual attention.