Customer Service Specialist

2 weeks ago


Palm Beach Gardens, Florida, United States Mercedes-Benz of North Palm Beach Full time
Position Overview

The Automotive Service Consultant plays a crucial role in managing service sales and profitability while ensuring exceptional customer care. This position is vital in driving service business volume and enhancing customer satisfaction.

Key Responsibilities
  • Welcome each customer courteously and promptly, treating all customers equally regardless of service type.
  • Utilize dealership-approved forms to schedule service appointments efficiently.
  • Engage with service customers to accurately assess the nature of their vehicle issues, ensuring effective communication.
  • Secure customer approval for repairs, providing detailed cost estimates and timelines for service completion.
  • Gather essential customer and vehicle information while ensuring secure payment methods.
  • Conduct test drives with customers when necessary to clarify the mechanical issues.
  • Inspect vehicles for any required bodywork and inform customers accordingly.
  • Advise customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
  • Ensure all Repair Orders are meticulously accounted for.
Qualifications
  • Outstanding communication abilities.
  • Possession of a valid driver's license with a clean driving record.
  • Team-oriented with a strong sense of honesty and integrity.
  • Maintain a professional appearance and conduct at all times.
Benefits
  • Comprehensive Medical and Dental coverage.
  • 401K Retirement Plan.
  • Paid time off and vacation.
  • Opportunities for professional growth.
  • Paid training programs.
  • Family-owned and operated environment.
  • Long-term job security.


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