Account Manager

1 week ago


Eden Prairie, Minnesota, United States Republic Services Full time

Job Summary:

The Account Manager is a key role at Republic Services, responsible for maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. This position requires a strong understanding of the company's available services, pricing structures, and the ability to sell the full suite of Republic Services products to existing customers.

Key Responsibilities:

  • Effectively maintain and retain existing customers by building effective long-term relationships and customer loyalty.
  • Develop and maintain a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
  • Perform contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
  • Respond to all cancellation requests in alignment with the established escalation policy.
  • Proactively communicate with or respond to customers in support of company pricing initiatives.
  • Utilize Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
  • Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
  • Increases customer penetration by selling full suite of Republic Services products.
  • Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
  • Partners with the operations team, when needed, to address customer services issues.
  • Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.

Requirements:

  • Minimum of 1 year of relevant sales experience.
  • Valid driver's license.

Benefits:

Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans, and vision coverage. Additionally, Republic Services offers health care and dependent care spending accounts, short- and long-term disability, life insurance, accidental death & dismemberment insurance, Employee and Family Assistance Program (EAP), employee discount programs, retirement plan with a generous company match, and Employee Stock Purchase Plan (ESPP).


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