Senior Client Advisor

4 days ago


Santa Clara, California, United States FERRAGAMO USA INC Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Advisor to join our team at FERRAGAMO USA INC. As a Senior Client Advisor, you will be responsible for providing exceptional customer service and creating memorable experiences for our clients.

Key Responsibilities
  • Leadership and Collaboration
    • Lead by example and demonstrate active leadership on the selling floor to drive individual and team objectives.
    • Collaborate with peers to drive results and create a positive work environment through teamwork and collaboration.
  • Customer Centricity
    • Transform each client experience into magical moments by creating a hand-crafted experience and engaging in the selling ceremony.
    • Cultivate a long-term authentic bond with clients through personalized connections and make them feel the experience is truly about them.
    • Promote cross-selling to increase UPT sales metrics and capture customer data in the company's CRM database to connect with clients and maintain relationships.
  • Agility and Innovation
    • Think innovatively about how to improve and generate new ways of creating tangible value and magic for the client.
    • Clearly understand company-set KPIs and exhibit the ability to identify strategies to enhance performance standards.
Requirements
  • A caring and intuitive Senior Client Advisor with a passion for style and a deep understanding of the desires, needs, and expectations of luxury clients.
  • Excellent communication and interpersonal skills, with the ability to read, write, and interpret instructional documents.
  • Proficient English language skills, with knowledge of a second language preferred.
  • Previous retail sales experience, preferably in luxury retail, with a strong track record of sales performance and customer satisfaction.
  • Ability to work as part of a team, take initiative, and remain flexible to the needs of the business.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including a comprehensive health insurance plan and 401(k) matching program.
  • A generous employee discount program and access to exclusive employee events and experiences.


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