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Senior Customer Solutions Strategist

2 months ago


Santa Clara, California, United States Amazon Full time

Are you passionate about customer success and cloud technology? Join our dynamic team at Amazon Web Services (AWS) as a Senior Customer Solutions Strategist. In this pivotal role, you will collaborate with some of the largest and most intricate enterprises globally, guiding them through their transformative journey to the cloud.

Key Responsibilities:

  • Act as a trusted advisor, leveraging your expertise in program management and cloud solutions to align with customer objectives.
  • Drive successful outcomes by developing and executing comprehensive plans tailored to customer needs.
  • Interface with various AWS teams, ensuring cohesive efforts to meet customer goals.
  • Provide strategic guidance on IT challenges, utilizing AWS best practices to navigate operational and governance aspects.
  • Champion AWS services, influencing customers to adopt optimal solutions for their business.

Our Commitment to Diversity:

At AWS, we celebrate diversity and are dedicated to fostering an inclusive culture. Our employee-led affinity groups and ongoing learning initiatives empower our workforce to embrace their unique backgrounds and perspectives.

Work-Life Balance:

We understand the importance of maintaining a healthy work-life balance. Our flexible work arrangements are designed to support your personal and professional growth, allowing you to thrive both at work and at home.

Career Development:

We are committed to your professional growth. Our team values mentorship and knowledge sharing, providing resources to help you advance your career and take on more complex challenges.

Qualifications:

  • 15+ years of experience leading large-scale IT and engineering programs.
  • 10+ years in a senior customer-facing role.
  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience with AWS/cloud services implementation.
  • Strong understanding of the software development lifecycle.

Preferred Qualifications:

  • In-depth knowledge of technology trends and market dynamics.
  • Experience in technology sales organizations.
  • Track record of leading enterprise transformations using AWS/cloud services.
  • Familiarity with SCRUM methodologies or SAFe programs.
  • AWS or other cloud certifications are a plus.

About AWS:

Amazon Web Services (AWS) is the leading cloud platform, trusted by startups and Fortune 500 companies alike. Our commitment to innovation and customer success drives us to continuously enhance our offerings and support our clients in achieving their goals.

Join Us:

If you are ready to make a significant impact and drive customer success in the cloud, we invite you to explore this opportunity with us at AWS.