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Sales and Customer Experience Specialist

2 months ago

Olympia, Washington, United States Shape Technologies Group Full time
Job Description

Job Summary:

The Customer Service and Sales Representative is a key member of our team at Shape Technologies Group, responsible for delivering exceptional customer experiences and driving business growth. This role requires a unique blend of customer service, sales, and communication skills, with a focus on building strong relationships with our customers and identifying opportunities to increase revenue.

Main Responsibilities:

  • Provide timely and accurate responses to customer inquiries, either via phone, email, or in-person
  • Process customer transactions, including orders, quotes, and returns
  • Act as the internal 'voice of the customer,' communicating effectively with colleagues to ensure seamless customer experiences
  • Present price, credit, and terms in accordance with standard procedures
  • Proactively contact customers to increase revenue and promote complementary products
  • Update and maintain CRM database with relevant account and contact information
  • Stay up-to-date with new product descriptions, participate in educational opportunities, and engage with customers to enhance knowledge and skills
  • Collaborate with the Sales and Marketing Manager and Customer Service Team to share best practices and drive business results

Requirements:

  • Ability to quickly build rapport with strangers and adapt communication style accordingly
  • Knowledge of or ability to learn about waterjet products, services, and applications
  • Ability to transfer knowledge to customers in an easy-to-understand format
  • Ability to multi-task and self-driven to contribute where needed
  • Positive, action-oriented, and outgoing personality

Education and Experience:

  • Degree in Communications or Marketing or equivalent work experience
  • A minimum of 2 years relevant Customer Service and/or Sales experience
  • Working knowledge of MS Office suite applications and Shopify