Customer Service Representative

6 days ago


Olympia, Washington, United States Olympic Plumbing Technology Full time
Job Overview

Olympic Plumbing Technology is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, answering their questions, and addressing any concerns they may have.

About the Role

  • Provide top-notch customer service to our clients via phone and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with our plumbing technicians to schedule appointments and ensure seamless communication
  • Utilize our multi-line phone system to manage customer calls and provide a positive experience
  • Stay up-to-date on our services and products to effectively communicate with customers

Requirements

  • At least 2 years of customer service experience
  • Experience with a multi-line phone system
  • Proficient in Microsoft Office and the Google platform
  • Dependable, flexible, and a multitasker
  • A go-getter, wanting to learn and grow with our company

What We Offer

  • Great pay ($20-$24/hour), based on experience
  • Supportive team environment
  • 100% medical coverage and dental insurance
  • Flexible PTO plan (vacation, personal, and sick leave)
  • 401K with a match
  • Life Insurance
  • Opportunities for growth and professional development

Why Work with Us

  • We value our employees and strive to create a positive work environment
  • We offer a supportive and respectful work culture
  • We are committed to providing our customers with the highest quality service


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