Digital Print Specialist

6 days ago


Chicago, Illinois, United States The UPS Store of Chicago Full time
Job Description

Company Overview

The UPS Store of Chicago is a leading provider of shipping, printing, and business services to the small-office/home-office market, corporate professionals, and busy families. Our centers offer a variety of services through convenient locations and world-class service.

Job Summary

We are seeking a highly skilled Digital Print Specialist / Center Associate to deliver world-class customer service to our valued customers. The ideal candidate will have a strong background in customer service, print production, and graphic design, with excellent communication and problem-solving skills.

Key Responsibilities

  • Customer Service
    • Understand and fulfill the needs of walk-in customers and telephone/email inquiries
    • Communicate effectively and continuously practice good listening with customers, co-workers, vendors, and leadership
    • Empathize and manage demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Print Production
    • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
    • Manage the logistics of small to medium projects, follows through to completion, and updates all parties as needed
    • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
  • Equipment Operation
    • Operate all equipment, software, and devices in an expert fashion and is willing to teach others
  • Store Operations
    • Maintain a clean, organized, and safe working environment
    • May open and/or close the store and perform end-of-day accounting, etc.

Requirements

  • High school diploma or GED required
  • One year of customer service experience required (more preferred)
  • One to two years of experience or a two-year degree in graphic design or a related field
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Knowledge and application of printing concepts
  • Good communication and people skills
  • Strong analytical and math skills
  • Highly organized and detail oriented
  • Good project and time management skills
  • Able to work and complete tasks independently in a quick turn environment
  • Able to work collaboratively
  • High energy level
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Strong communication, presentation, and writing skills
  • Neat, clean, and professional appearance
  • Able to operate and maintain print and finishing equipment


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