Technical Support Specialist

1 week ago


Chicago, Illinois, United States Stone Search Full time
Job Overview

Company Overview:
Stone Search is looking for a dedicated Desktop Support Analyst with a strong background in providing exceptional technical support in a dynamic office environment.

Role Responsibilities:

The Desktop Support Analyst will be responsible for delivering comprehensive technical assistance to a diverse group of end-users, both on-site and remotely. Key responsibilities include:

  • Offering support for various technical issues related to desktops, mobile devices, networks, and applications.
  • Setting up workstations for new employees and upgrading existing hardware and software.
  • Collaborating with IT teams to swiftly address hardware, audio-visual, and telecommunication challenges.
  • Diagnosing and troubleshooting ongoing technical issues, providing effective solutions, and ensuring follow-through.
  • Delivering training to users when necessary.
  • Managing and maintaining a fleet of computers, laptops, terminals, and printers.
  • Keeping systems updated with the latest operating system versions and applications.
  • Identifying and resolving hardware and software issues.
  • Providing on-site and occasional off-site support to users at home or remote locations.
  • Testing and evaluating hardware as required.
  • Conducting research for project-related tasks as assigned.
  • Documenting administrative tasks and software/hardware installation procedures.
  • Setting up and relocating computer equipment, phones, and printers for onboarding and offboarding processes.
  • Supporting video conferencing, mobile devices, and IP telephony systems.
  • Managing user and phone profile modifications using Cisco Call Manager.
  • Maintaining an inventory of all issued equipment, including setups for remote work.
  • Being available to work outside of standard hours to meet business needs.
  • Performing routine checks on conference rooms to ensure they are well-maintained.
  • Carrying out additional duties as required.
Qualifications:
  • Proven experience in testing and troubleshooting PCs, phones, and laptops.
  • Strong verbal communication skills.
  • Excellent customer service abilities.
  • Ability to work effectively within a small, agile team.
  • Adaptability to rapidly changing requirements and strategies.

Note: All information will be handled confidentially in accordance with EEO guidelines.



  • Chicago, Illinois, United States Keno Kozie Associates Full time

    Technical Support Specialist Embark on a rewarding journey in the vibrant Legal/IT industry with Keno Kozie Associates as a Technical Support Specialist. We provide an extensive training program designed for every new Technical Support Specialist to excel in assisting our legal clients. Keno Kozie Associates equips you to thrive in a fast-paced, agile,...


  • Chicago, Illinois, United States EMPIST Full time

    Position: Technical Support SpecialistLocation: Hybrid - Chicago, ILSchedule: Remote on Mondays and Fridays; In-office on Tuesdays, Wednesdays, and Thursdays.We are seeking a dedicated and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a diverse clientele across various sectors.Key Responsibilities:The Technical...


  • Chicago, Illinois, United States EMPIST Full time

    Position: Technical Support SpecialistWork Environment: Hybrid - Chicago, ILSchedule: Mon/Fri - Remote; Tues/Wed/Thurs - OfficeWe are seeking a dedicated, enthusiastic, and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a wide array of clients across various sectors.Key Responsibilities:The Technical Support...


  • Chicago, Illinois, United States ROCS, Inc Full time

    Job DescriptionROCS, Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our employees and clients.ResponsibilitiesTechnical Support: Provide technical support for various applications, including MS Office Suite, Windows,...


  • Chicago, Illinois, United States Intercom Full time

    About the RoleWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have a seamless experience with our product.Key ResponsibilitiesCommunicate effectively with customers...


  • Chicago, Illinois, United States Insight Global Full time

    Position OverviewWe are seeking a dedicated Technical Support Specialist to join our dynamic team at Insight Global. This role is essential in providing exceptional support to our clients and ensuring their technical needs are met with precision and care.QualificationsEducation: High school diploma is required.Experience: A minimum of 2 years of experience...


  • Chicago, Illinois, United States HTML Global Full time

    Job Title: L2 Technical Support SpecialistCompany: HTML GlobalDescription:Join the team at HTML Global as an L2 Technical Support Specialist. We are a rapidly expanding managed IT service provider dedicated to supporting educational institutions. In this position, you will deliver high-level technical assistance and troubleshooting in K-12 educational...


  • Chicago, Illinois, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...


  • Chicago, Illinois, United States Keeper Security Full time

    About Keeper SecurityKeeper Security is at the forefront of transforming cybersecurity for individuals and organizations globally. Our innovative solutions are designed with a foundation of zero-trust and zero-knowledge security, ensuring protection for every user across all devices.Position OverviewWe are seeking a skilled Technical Support Specialist to...


  • Chicago, Illinois, United States Realtime Recruitment Full time

    Position: Help Desk Specialist IIAre you enthusiastic about providing technical assistance and exceptional customer service? Do you excel in a remote working atmosphere? If so, this opportunity might be the right fit for you. We are seeking a Help Desk Specialist II to become an integral part of Realtime Recruitment's innovative team, dedicated to delivering...


  • Chicago, Illinois, United States Realtime Recruitment Full time

    Position: Help Desk Specialist IIAre you enthusiastic about providing technical assistance and exceptional customer service? Do you excel in a remote working environment? If so, this opportunity may be ideal for you. We are seeking a Help Desk Specialist II to become an integral part of Realtime Recruitment's dedicated team, ensuring outstanding support for...


  • Chicago, Illinois, United States FusionWorks Full time

    About the RoleFusionWorks is seeking a highly skilled Technical Sales Support Specialist to join our team. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our national and international customers and sales partners.Key ResponsibilitiesProvide technical support and advice to...


  • Chicago, Illinois, United States Interactive Brokers Full time

    Job DescriptionRole SummaryWe are seeking a highly skilled Technical Support Specialist to join our Client Technical Support team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved promptly and efficiently.Key ResponsibilitiesClient Support: Provide...


  • Chicago, Illinois, United States 001_BCBSA Blue Cross and Blue Shield Association Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist III to join our team at BCBSA Blue Cross and Blue Shield Association. As a key member of our IT department, you will be responsible for providing technical support and expertise to our stakeholders, ensuring the smooth operation of our software products and applications.Key...


  • Chicago, Illinois, United States E-Frontiers Full time

    Job Title: IT Support SpecialistCompany: E-FrontiersRole Overview:The primary responsibility of this role is to provide initial assistance through incident logging systems and on-site support, managing incidents or service requests effectively while utilizing established incident management protocols.Key Responsibilities:On-Site Technical Assistance: Serve...


  • Chicago, Illinois, United States Motion Recruitment Full time

    Motion Recruitment is seeking a talented Technical Support Specialist to enhance our IT operations, providing exceptional technical support to our legal team. This full-time, on-site position demands a strong background in Windows environments, audiovisual systems, and office technology. Our organization caters to a wide range of clients, from innovative...


  • Chicago, Illinois, United States Ayalytical Instruments Full time

    Position Overview:We are looking for a dedicated Technical Support Specialist to enhance our team at Ayalytical Instruments. The successful candidate will play a crucial role in addressing inquiries from both existing and prospective clients regarding our advanced equipment and its functionalities. Key Responsibilities:Provide expert technical assistance for...


  • Chicago, Illinois, United States WorldLink Full time

    Job Overview POSITION: Technical Sales Support Specialist EMPLOYMENT TYPE: Full Time (W2) WORKING ENVIRONMENT: Remote ABOUT WorldLink: WorldLink is a dynamic and expanding technology firm leading the charge in digital transformation. Our expertise ranges from tailored software solutions to cloud services, and from extensive data analytics to advanced...


  • Chicago, Illinois, United States Bowhead UIC Technical Services Full time

    Job SummaryBowhead / UIC Technical Services is seeking a highly organized and detail-oriented Administrative Support Specialist to provide document management support services to the Office of Principal Legal Advisor (OPLA). The successful candidate will be responsible for maintaining and organizing files, managing mail, and performing various administrative...


  • Chicago, Illinois, United States Doosan Bobcat North America, Inc Full time

    Company OverviewAt Doosan Bobcat North America, we pride ourselves on our dedicated workforce. Our commitment to excellence is reflected in our innovative products and exceptional service, contributing to a better world.Position LocationChicagoJob SummaryThe Forklift Technical Support Specialist will be responsible for delivering product and technical...