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Technical Support Specialist for Analytical Instruments

2 months ago

Chicago, Illinois, United States Ayalytical Instruments Full time
Position Overview:
We are looking for a dedicated Technical Support Specialist to enhance our team at Ayalytical Instruments.

The successful candidate will play a crucial role in addressing inquiries from both existing and prospective clients regarding our advanced equipment and its functionalities.

Key Responsibilities:
  • Provide expert technical assistance for all product lines and services, addressing customer inquiries through various communication channels.
  • Engage in ongoing training to stay updated on product advancements and emerging technologies.
  • Document essential information from customer interactions in our Customer Relationship Management system.
  • Suggest improvements to knowledge databases and technical resources.
  • Collaborate with the sales team to resolve technical questions related to our analyzers and units.
  • Assist potential customers by troubleshooting and offering solutions to technical queries, facilitating the sales process.
  • Educate customers on maximizing the use of our petroleum testing equipment.
  • Contribute to the development and delivery of customer training programs.
  • Provide IT support within the office environment.
Qualifications:
  • A technical degree in a relevant field.
  • Demonstrated experience as a Technical Support Specialist or in a comparable role.
  • Exceptional communication skills, capable of simplifying complex technical information.
  • Strong technical writing and interpersonal abilities.
  • Proficiency in managing multiple projects and problem-solving.
  • Digital literacy, including familiarity with spreadsheets, databases, and word processing applications.
  • Willingness to travel as necessary.
About Ayalytical Instruments:
Ayalytical Instruments is a dynamic small business committed to transforming the precision instrument sector through innovation and outstanding service. We foster a collaborative work environment that promotes professional growth and development.

Our modern office is designed to support a productive work atmosphere, featuring a dog-friendly policy and regular team-building events.

Benefits:
  • Health, dental, and vision insurance.
  • Retirement plan options.
  • Employee development and training programs.

Join us at Ayalytical Instruments, where we are dedicated to excellence and the advancement of our employees.